After Sales Engineer

About Us

Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.

Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.

About The Role

As the After Sales Engineer Indonesia in our Jakarta office, you will be responsible for handling technical warranty claims, complaints, problems and questions from customers to assure Hyva's service level.

MAIN TASK & RESPONSIBILITIES

1. Claim handling process
2. Pro-active technical support (product already in use)
3. To give training (internal & to our customers)

• Responsible for providing first class warranty handling and problem solving to our customers, so the After Sales team creates increased value for the company.
• Handles and resolves all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time parameters.
• Interfaces with relevant departments as part of warranty process to resolve the issue.
• Manages warranties according to Hyva’s guidelines and principles.
• Reporting After Sales statistics, trends and financials.
• Identify root cause analysis to improve reliability, production quality and design, and follow up on these items; provide inputs to R&D, Quality, Engineering, workshops on serviceability and maintainability
• Visit key regional personnel and dealers in conjunction with the product application/support teams to provide in depth product knowledge. This will include developing direct relationships with key clients and helping the Aftersales teams to troubleshoot technical problems. In other words: support the technical helpdesks, visit subsidiaries and give local technical support
• Define and execute field trainings for trainers, product managers and customers (country & dealer level).

POSITION REQUIREMENTS

• Diploma/ Associate Degree in Mechanical Engineering or equivalent.
• 3-5 years’ experience in Automotive/Trucks environment
• Excellent knowledge and experience in Commercial Vehicle and/or Transport Market industry
• Comprehensive understanding of the Hyva and OEM market and trends
• Understanding of customer need analysis, market surveys and competitive activities
• Knowledge of hydraulic, mechanic, pneumatic and electrical systems
• Able to work under tight deadlines and pressure
• Effective presentation and communication skills
• Strong customer focus and market driven approach

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries!
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.
• We work hybrid and care about your work-life balance.
• You will find nice extras such as various company activities during the year.

Diversity, Equity & Inclusion (DEI)

We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.