- Handle customer complaints and provide effective solutions for feedback issues.
- Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service.
- Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction.
- Review warranty parts to ensure the timely supply of necessary components for resolving client issues.
- Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication.
- Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results.
- Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims.
- Conduct after-sales data analysis, complete metric statistics, and prepare reports.
B. QUALIFICATIONS
- Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows.
- Bachelor's degree or higher in refrigeration engineering or a related field.
- Proficient in problem-solving tools such as 8D and KT.
- Fluent in listening, speaking, reading, and writing in English.
Skills Required
- Over 3 years of experience in after-sales service or customer quality
- Strong understanding of manufacturing processes and workflows
- Bachelor's degree or higher in refrigeration engineering or a related field
- Proficiency with problem-solving tools such as 8D and KT
- Fluent English listening, speaking, reading, and writing skills
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
