Affiliate Marketing Specialist - English Speaking

About you 

You’ve got goals, and you’re energetic when it comes to working toward them. You want to enter an environment that welcomes diverse experiences and broadens your own. With the right support from your team, you’re not afraid to embrace your creativity and take risks that have the potential to move the business forward.

About this role

We’re looking for an Affiliate Marketing Specialist - English Speaking to join our team In this role you will support global affiliate accounts and would be responsible for the day-to-day operations, including payments, transaction verification, promotional offers for affiliates, and support requests. You would also work closely with cross-functional teams, including brand, finance, legal, etc., and support all initiatives for the team. This person is the key player behind the scenes that ensures our affiliate program is running smoothly and continues to be successful.

As you evolve in your role, you will become the subject matter expert on all things affiliate and operations related in the marketing function. To be successful in this role, you must have the willingness to learn, iterate quickly, be creative, and be hands-on. You must love working and developing great relationships internally with cross-functional partners, be extremely responsive, great at building and following processes. You need to be passionate about data and have a keen interest in digging into numbers to find answers. If you have a passion for learning and education and want to join a leading global organization in the education space and make a difference, we invite you to apply now

What you'll be doing

• Manage Affiliate Promotions calendar, including all offers, brand assets, and bi-monthly communications to the entire affiliate program
• Serve as a point of escalation for Affiliate support tickets originating from Zendesk, including affiliate applications, transaction verification, and program compliance
• Train our frontline support team to deliver great affiliate support and scale the program
• Track, confirm, and process all payments to Affiliates and Networks, working internally with the Udemy Accounts Payable Team
• Act as an Admin on the Affiliate Network within the Udemy Affiliate Program
• Build relationships with long-tail affiliate partners - including identifying potential partners, reaching out, and introducing them to Udemy.

What you’ll have

• 4 years of experience working in affiliate marketing including working within Affiliate Networks like Rakuten and AWIN
• Bilingual: English & Spanish speaker / writer
• Experience in marketing operations, business operations, partner marketing or project management
• Knowledge of digital marketing and campaign creation
• Understanding of accounting/finance and knowledge of contracts and legal agreements
• Ability to work autonomously, and manage cross-functional projects, extremely methodical and organized, with great attention to details
• Strong problem-solving and data analytics skills. Mastery of data analysis in spreadsheets is a must and an understanding of SQL is a plus.
• Experience working in Salesforce and Zendesk
• Flexibility and ability to adapt to changing priorities and deliver results in a fast-paced environment

About your skills

• Affiliate Marketing Expertise: Experience working within affiliate networks like Rakuten and AWIN, with a solid understanding of affiliate program management.
• Project Management & Cross-Functional Collaboration: Experience managing cross-functional projects, working autonomously with teams such as brand, finance, legal, and operations.
• Data Analytics & Problem Solving: Strong skills in data analysis, with mastery of spreadsheets, and ideally some knowledge of SQL. An analytical mindset to dive into numbers for insights and problem-solving.
• Marketing & Digital Campaign Knowledge: A solid grasp of digital marketing principles and campaign creation, essential for managing promotions and communication with affiliates.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

•  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Why Udemy?

• Innovation-Driven: Be part of a team that values innovation and encourages creative security solutions.
• Impactful Role: Directly influence the security posture of our products and services.
• Growth Opportunities: Opportunities for professional development and career advancement.
• Inclusive Culture: Work in an inclusive environment that promotes diversity and values each team member’s unique contributions.

Udemy Mexico Benefits

Our benefits are designed to support you and your family with the protection and care you need, ensuring easy access to the right coverage when it matters most. Here’s a snapshot of the key benefits for full-time Udemates based in Mexico:

Core Benefits:

• Medical, Dental, and Vision Coverage: Includes maternity, private hospital, dental, and vision benefits for employees and eligible dependents.
• Life Insurance: 12x monthly base salary, with a Free Cover Limit of MXN 7.5 million.

Financial Benefits:

• Grocery Vouchers: Monthly vouchers valued at $2,200 MXN.
• Teleworking Allowance: $800 MXN monthly.
• Savings Fund: Both you and Udemy contribute 13% of your monthly salary, capped to 1.3 times the UMA value.
• Christmas Bonus: Equivalent to 30 days of your current salary.
• Vacation Bonus: 25% premium on your vacation days.

Time Off Benefits:

• Holidays: Udemy observes 12 public holidays in Mexico.
• Annual Leave: 12 days of annual leave per year.
• Sick Leave: 10 days of paid sick leave per year.
• Family Bonding: 12 weeks of maternity leave or partner leave for bonding after the birth or adoption of a child.
• Bereavement Leave: Up to 20 working days for the loss of a loved one.

Wellbeing Benefits:

• Maven (Reproductive Health): Unlimited virtual appointments and $25,000 lifetime benefit for fertility, adoption, and surrogacy.
• Modern Health (Therapy and Coaching): 10 sessions with therapists and 10 sessions with coaches per year.
• Origin (Financial Planning): Free access to Certified Financial Planners for you and your spouse.
• Workplace Options (EAP): 24/7 support for family, stress, caregiving, financial, and legal issues.

Additional Perks:

• Udemy Courses: Free and unlimited access to Udemy’s Marketplace and Udemy Business.
• Home Office Reimbursement: $500 one-time reimbursement and $35 monthly for work-from-home needs.