Advocate Agent (for internal Member Services/Resolve agents)

Work remotely from your home (must work from your license resident state). Build your own career. Control your own destiny.

You have the grit to turn ideas into reality and plans into promises. Now, it's time to enjoy a career that values and rewards what makes you tick. As a Senior Benefit Consultant, internally titled an Advocate Agent, you'll enjoy unlimited earning potential, the convenience to work from home, access to best-in-class paid training, and potentially the opportunity to move into a leadership role.

Your Compensation

Our first-year Advocate Agents make an average of $60,000 to $75,000 with the top performers earning up to $154,000. Your total bonus is uncapped so the sky’s the limit!

Your Role

As an Advocate Agent I, you'll serve as a trusted expert on all things Medicare insurance-related and have access to the nation's best carriers (Humana, Anthem, UnitedHealthcare & more!). Your goal will be to match customers with an insurance plan that fits their needs and budget.

GoHealth has a sales philosophy that our top producers should always be doing what they do best, selling! You will primarily handle inbound calls from consumers interested in saving on their Medicare expenses and optimizing their benefit coverage while also helping build your client portfolio through outbound consumer engagement efforts.

Responsibilities:

• Assess and identify insurance needs of GoHealth customers over the phone.
• Effectively sell health insurance plans and products to customers.
• Provide excellent customer service, as the face of our business.
• Quickly grasp new concepts and product offerings, such as Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
• Guide consumers through the health insurance policy selection and application process

Requirements/Skills:

• Active, valid health insurance agent license in good standing in every state in which licensed.
• Medicare knowledge required with minimum of one year of Medicare sales and one Annual Enrollment Period preferred.
• Maintain call productivity and metrics per goals set.
• Learn and maintain the required product expertise as well as demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences.
• Excellent verbal and written communication skills.
• Extremely coachable and always striving to improve.
• Ability to work a flexible schedule; Mandatory OT during Annual Enrollment Period (Oct 15 through Dec 7)
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Computer proficiency, including MS Office, with a focus toward multi-tasking.

What We Offer:

Minimum Salary

$44,632

Maximum Salary

$154,153

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described above is the range of potential total compensation (base pay and any bonus potential) that GoHealth believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, short and long-term disability coverage, life insurance, and flexible spending account options, and 401(k) to eligible employees.

GoHealth is an equal opportunity employer including disability/vets. It is GoHealth's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status.

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

Travel: No

Job Type: Experienced

Schedule: Full-time

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