GoHealth Company Culture & Values

Describe your experience with the onboarding process at your company. What resources, tools or people were made available to you during the process?

As the senior manager of people and culture, one of my responsibilities is to elevate employee engagement from their first day onward. It was apparent to me on my first day that GoHealth has already put many initiatives in place to ensure new hires are genuinely cared for upon their arrival. The welcome communications that came before my first day felt very inviting and details provided made sure I was well prepared on day one.

Upon arrival, one of my colleagues greeted and escorted me to the new-employee orientation. We reviewed vital information during orientation, such as GoHealth’s history, core values and employee benefits. We also had a member of our IT team assist us with one-on-one support in getting our technology set up for our roles. At my desk, I was welcomed by a new GoHealth backpack filled with a lot of branded swag that immediately made me feel part of the team.

How did the onboarding process contribute to your understanding of the company culture, values and expectations? Were there any specific training programs, resources or mentorship opportunities provided during onboarding that you found especially helpful?

I was introduced to our core values of integrity, collaboration, accountability, resilience and empathy, aka I.C.A.R.E, which is clearly part of the GoHealth culture. I learned about our mission and immediately understood the purpose of our company: To do right by the employees, customers and communities we serve.

One reason I chose GoHealth is our commitment to diversity, equity, inclusion and belonging. This is discussed extensively in the onboarding process, but I also experienced it firsthand through our Culture Connection. I’ve participated in a few events hosted by our employee resource groups, and they’ve been engaging and inclusive. My role will be to elevate the six pillars of our Culture Connections, which focus on education, health, community service, supporting our ERGs, elevating the employee experience and having fun in the process. 

My start date also coincided with the launch of GoHealth University, a series of learning sessions hosted by functional experts to help employees learn our industry and how GoHealth operates as a part of it. These gatherings enriched my onboarding experience and allowed me to instantaneously build my network across GoHealth.

What about your onboarding experience was different from past experiences starting in a new role? What do you think made it so effective?

On my first day, I completed a brief employee profile and was excited to see it promoted on the TV monitors around the office the very next day. In addition, they introduced a new hire celebration that welcomed all new hires throughout the year, which allowed another opportunity for me to meet some new colleagues and senior leaders at GoHealth. Everyone I have met has been open and willing to assist me in navigating the organization. As a bonus, our office in the historic Merchandise Mart is an amazing facility that gives us spectacular views of Chicago and the Riverwalk.

What made this experience stand out was the personalized attention to detail, the resources available from day one, and the opportunity to connect with many of my colleagues in meaningful ways. I’m even more excited to work here after onboarding and joining the GoHealth community.

What values do you ideally want to see in an employer?

Inclusivity, connection and appreciation are the values I look for in an employer. Work takes up a significant part of our lives, so it’s important that companies foster environments where people feel seen, supported and empowered. Companies should provide the resources, opportunities and culture that help people grow, connect and thrive, regardless of their role or location within the company. I also value organizations that actively build community, encourage cross-functional collaboration and create space for authentic relationships beyond the day-to-day. 

How does your employer show a commitment to some (or all) of these?

I think our core values of integrity, collaboration, accountability, resilience and empathy (i.c.a.r.e values for short) are the natural expressions of values I ideally want to see in an employer.

In my role, I help create meaningful opportunities for employees to engage through programs like Culture Connection and our employee resource groups, which bring people together around shared identities and interests. GoHealth also helps foster connections across the company through events like monthly celebrations, town halls and bi-weekly executive updates that keep everyone informed and inspired, especially in our hybrid environment. As a member of various cross-functional teams to execute major initiatives, accountability and collaboration are a natural part of how we work.

Empathy and appreciation are also at the heart of our culture. Our GoServe volunteer program helps us give back and stay connected to the communities we serve, while our recognition platform, GoRecognize, makes it easy for anyone to send a shout-out and celebrate each other’s achievements. We also know the importance of work-life balance, which is why we have a generous PTO policy and in-office perks, like the state-of-the-art WorkLife WellBeing gym, that make it easier to recharge and stay well.

How do these values shape your feelings about your employer? What about your ability to make an impact in your role?

GoHealth’s values shape how I feel about my employer because they’re not just stated, they’re lived. I feel incredibly fortunate to be in a role where I can help bring these values to life. I get to create experiences that connect people, celebrate who we are and make our culture feel real and meaningful. It’s empowering to know that my work has a direct impact, not just on our employees, but on how we show up for our consumers.

Being part of a company that lives its values makes me feel proud, inspired and motivated to keep pushing for connection and purpose in everything we do.