Advisor Success Director

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

The Advisor Success Director is a senior people‑leader role responsible for leading and coaching Advisor Success Managers (ASMs) and ensuring consistent, high‑quality advisor engagement, retention, and performance across a defined vertical portfolio.

This role acts as the execution bridge between strategy and day‑to‑day advisor support, translating vertical priorities set by the VP into clear expectations, workflows, and outcomes for ASMs. The Director partners closely with VP leadership to monitor advisor health, mitigate risk, scale best practices, and elevate the overall advisor experience.

The Advisor Success Director is accountable for ASM performance, advisor portfolio outcomes, operational consistency, and cross‑functional alignment in support of GTC’s growth, retention, and profitability goals.

Advisor Success Manager Leadership & Development

• Directly manage, coach, and develop a team of Advisor Success Managers aligned to a specific vertical.
• Set clear performance expectations for ASMs related to advisor engagement, retention, documentation, and data‑driven account management.
• Conduct regular 1:1s, performance reviews, and development planning to build strong, consultative ASM talent.
• Ensure ASMs consistently apply Advisor Success best practices, workflows, and service standards.

Advisor Portfolio Oversight & Retention

• Maintain oversight of advisor portfolios across ASMs, with accountability for retention, engagement, and advisor health indicators.
• Identify at‑risk advisors and escalation patterns; partner with ASMs and VP leadership on intervention and mitigation strategies.
• Review advisor performance trends, splits, engagement data, and system adoption to inform action plans.
• Support complex advisor conversations, escalations, and transitions as needed.
• Ensure smooth onboarding, vertical transitions, and offboarding execution in partnership with ASMs

Execution of Vertical Strategy

• Translate VP‑defined vertical priorities into actionable plans and expectations for ASM teams.
• Support rollout and adoption of advisor‑facing programs, initiatives, and strategic priorities.
• Partner with VP leadership to assess program effectiveness and advisor impact.
• Provide feedback loops from the field to inform strategy refinement and continuous improvement.

Operational Excellence & Consistency

• Ensure consistent execution of Advisor Success processes, documentation, and Salesforce hygiene across the team.
• Monitor use of systems, reporting, and workflows to drive proactive advisor management.
• Partner with Operations, Finance, Technology, and Support teams to resolve systemic issues impacting advisors.
• Reinforce accountability around issue escalation, resolution ownership, and follow‑through.

Cross‑Functional & Leadership Collaboration

• Act as a key liaison between Advisor Success and cross‑functional partners (Recruiting, Finance, Technology, Marketing, Learning & Development).
• Support advisor communications and ensure messaging is aligned, clear, and consistent.
• Contribute to leadership discussions, planning sessions, and performance reviews as a trusted operational partner to the VP.

External Client Account Management Oversight (Business Travel)

• Provide leadership oversight and guidance for external corporate client support delivered by Advisor Success Managers supporting Business Travel advisors.
• Partner with ASMs on complex client escalations, strategic account reviews, and advisor‑led business planning for corporate accounts.
• Ensure consistent standards for service quality, issue resolution, and advisor‑client engagement across business travel portfolios.
• Collaborate with internal teams to address workflow, technology, or service model challenges impacting corporate clients.
• Support ASMs in reinforcing strong advisor‑client relationships while ensuring corporate travelers receive a high‑quality, consistent, and scalable service experience aligned with GTC’s business travel standards.
• Additional Responsibility – Business Travel Advisor Support

• 8–10+ years of experience in the travel industry, account management, advisor support, or operational leadership.
• 3–5+ years of people leadership experience, preferably managing account managers or advisor‑facing roles.
• Deep understanding of Independent Contractor advisor models and portfolio management.
• Strong analytical and operational mindset with the ability to interpret data and translate insights into action.
• Proven ability to coach, develop, and hold teams accountable to performance standards.
• Excellent communication, problem‑solving, and cross‑functional collaboration skills.
• Comfortable leading through change and supporting organizational evolution.
• Proficiency in Microsoft Office tools, CRM systems (Salesforce preferred), and reporting platforms (Power BI a plus).
• Willingness to travel as needed to support advisors, teams, and company initiatives.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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