Advisor - Quality and Continuous Improvement (Memphis, TN)
At ALSAC, we are dedicated to ensuring that our internal processes are quality-focused and continuously improving, resulting in high-quality outcomes for all stakeholders. Join our team and contribute to the mission of supporting St. Jude Children's Research Hospital.
Position Overview: The Advisor, Quality and Continuous Improvement plays a crucial role in enhancing the efficiency and effectiveness of ALSAC's critical processes. This role involves applying quality tools and continuous improvement methods, such as Lean Six Sigma, to drive organizational capability and improve stakeholder experiences. The Advisor supports the resolution of quality issues impacting stakeholder experience, revenue, or the St. Jude brand, and continuously seeks ways to improve our work.
Key Responsibilities:
Strategic Advising: Collaborate with the Director of Enterprise Quality Management to develop and deploy strategies that foster a quality-focused global enterprise discipline.
Process Improvement: Identify opportunities across the enterprise and advise business and process owners on solutions to enhance internal processes using quality tools and continuous improvement methods.
Operational Assessments: Conduct operational assessments of critical workflows to streamline, standardize, and eliminate waste and complexity. Establish process metrics and reporting to ensure sustainable change.
Project Implementation: Implement process improvements, ensuring timely completion of deliverables for complex, cross-functional projects as well as quick wins.
Quality Issue Resolution: Support the EQM Team in resolving quality issues impacting revenue, donor experience, and brand through all stages, from identification to validation, ensuring sustainable solutions.
Training and Mentoring: Deliver formal and on-the-job training, and mentor employees on the application of quality tools and methods to develop organizational capability for continuous improvement.
Qualifications:
Proven ability to work independently and lead project teams using quality/continuous improvement tools.
Strong problem-solving skills with the ability to determine root causes and lead teams to solutions.
Experience in process mapping and working with new stakeholders to drive continuous improvement.
Thorough knowledge and application of quality management methods and continuous improvement tools such as Total Quality Management, Baldrige Excellence Framework, Lean, Six Sigma, or equivalent.
Extensive background in operational efficiency, business process improvement, project management, and financial statements.
Excellent verbal and written communication and presentation skills, with the ability to interact professionally with diverse stakeholders at all levels.
Attention to detail and strong time management and people management skills.
Proficiency in data analysis applications and the ability to teach these skills.
Bachelor's degree and at least 3-5 years of proven business process improvement experience in a similar role, including quality management, project management, and continuous improvement.
Minimum Lean Six Sigma Green Belt preferred; advanced experience in lieu of credentials will be considered.
Location:
This position will be based at our National Executive Office in Memphis, TN
The position will be eligible for a hybrid work schedule.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- Ability to work independently and lead project teams using quality and continuous improvement tools
- Strong problem-solving skills, including root-cause analysis and leading teams to solutions
- Experience with process mapping and engaging stakeholders to drive continuous improvement
- Knowledge and application of quality management and continuous improvement methods, including Total Quality Management, Baldrige Excellence Framework, Lean, or Six Sigma
- Extensive experience in operational efficiency, business process improvement, project management, and financial statements
- Excellent verbal, written, communication, and presentation skills
- Attention to detail, strong time management, and people management skills
- Proficiency in data analysis applications and ability to teach data analysis skills
- Bachelor's degree
- Three to five years of business process improvement experience in a similar role, including quality management, project management, and continuous improvement
- Lean Six Sigma Green Belt certification or equivalent advanced experience
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
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