No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Advisor (Outbound) within our Contact Centre Operation.
Key Responsibilities Include:
- Developing and managing relationships with their assigned guests, through excellent customer service and rapport building.
- Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision
- Through passion for our brand, using your product knowledge and sales skills you will covert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
- Acting as the guests one point of contact throughout the pre cruise journey, providing support with existing booking queries & amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and home working if further afield .
Requirements: What You Need to Succeed
Successful candidates will possess:
- Previous experience within a sales role in a customer focused environment
- Ability to use sales conversation techniques to meet sales targets
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests
- Exceptional customer service and relationship management skills
- Ability to solve problems and make decisions within the boundaries of the role
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information
- Positive Attitude
- Team Collaboration
- Motivation and drive to reach personal and team goals
Personal Cruise Advisor, Outbound: What you need to know
Start date – November 2026
Interview Process: You will be asked to complete an online assessments (tasks and a one-way video interview) and if progressed you will then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be in Sept/Oct 2026
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
Read our employee experience guide to learn more about life as a Carnival UK colleague.
CUK-employee-experience-guide-July-2025.pdf
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit Candidate Journey Map.
About Us
Skills Required
- Previous experience within a sales role in a customer-focused environment
- Ability to use sales conversation techniques to meet sales targets
- Effective communication skills and strong customer service orientation
- Exceptional customer service and relationship management skills
- Ability to solve problems and make decisions within role boundaries
- Professionalism and ability to protect customer information
- Positive attitude
- Team collaboration
- Motivation and drive to achieve personal and team goals
What We Do
Holland America Group is a cruise operator serving brands including Princess Cruises, Holland America Line, Seabourn, and P&O Australia. Its flagship, Holland America Line, has been a leader in cruising for over 150 years, providing more than 500 annual sailings across seven continents. The group is committed to creating once-in-a-lifetime experiences through excellence in service and exploration of exotic destinations worldwide.
