Advisor, Knowledge Management

Boomi is seeking an Advisor, Knowledge Management to drive the development and maintenance of our global pre-sales knowledge base, ensuring our field teams have access to accurate, up-to-date, and actionable information. This role is critical in enabling scale, consistency, and excellence across our global field teams by managing knowledge assets related to product features, technical capabilities, competitive advantages and other customer-facing content.
This is a high-impact, highly visible role supporting strategic deal execution, sales efficiency, and operational rigor across Presales, Sales, Legal, Customer Success teams worldwide.

• Develop and maintain a dynamic knowledge management system to track new product features, updates, and their impact on existing knowledge assets.Analyze how new features and updates affect current documentation, identifying gaps and determining necessary updates to ensure accuracy and relevance.
• Coordinate with Product, Engineering, and Marketing teams to understand feature releases and translate technical details into clear, actionable knowledge for field teams.
• Define and implement processes for updating knowledge assets, including identifying responsible stakeholders and ensuring timely execution.
• Curate and maintain a centralized knowledge repository (e.g., FAQs, technical documentation, case studies, and best practices) to support global field teams.
• Leverage third-party tools and potentially AI to enhance knowledge discovery, organization, and accessibility for distributed teams.
• Ensure knowledge content aligns with the latest product positioning, value drivers, and brand standards.
• Monitor and report on knowledge utilization metrics, including content access, update frequency, and impact on sales and presales outcomes.
• Provide guidance to extended team members on knowledge creation, curation, and dissemination best practices.
• Stay current on industry trends in knowledge management and recommend innovative approaches to improve efficiency and effectiveness.

• 5+ years of hands-on experience in Knowledge Management, Support, Technical Writing within an IT or enterprise software environment.
• Strong professional IT background with a deep understanding of SaaS, integration, data, or enterprise software ecosystems.
• Proven ability to analyze complex technical updates and translate them into clear, actionable knowledge for diverse audiences.
• 2–3 years of experience using knowledge management platforms (e.g., Confluence, SharePoint, Loopio or similar tools).
• Highly organized with strong analytical skills and experience building scalable knowledge governance processes.
• Curious and comfortable navigating ambiguity, creating structure, and driving clarity across distributed teams.
• Familiarity with collaboration tools like Jira Service Desk, Slack integrations, or similar platforms.
• Experience working with cross-functional teams (e.g., Product, Engineering, Sales) to capture and disseminate technical knowledge.
• Shipley Proposal Management Certification, APMP Foundation Certification, or Knowledge Management Certification (e.g., CKM) a plus.

Bonus Points If You Have

• Background in Sales, Customer Success, or Partner enablement is a plus.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA ranges from $110.000 - $135,000. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here.\

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