Advisor, Information Technology (Infrastructure)

The Advisor, Information Technology is responsible for the management, administration, and evolution of the organization's technological infrastructure (on-premises, cloud, and hybrid), ensuring the availability, security, and scalability of critical services. Leads the adoption of emerging technologies and best practices to optimize IT operations and resilience. Position will be working hybrid based in San Juan, PR.

Main Duties & Responsibilities

• Plan, install, configure, and maintain infrastructure hardware, software, and services (servers, storage, networks, virtualization, cloud).
• Manage hybrid and multi-cloud environments (Azure, AWS, O365, On-premise Windows AD), including deployment automation (IaC: Terraform, Ansible, Lambda, and APIs).
• Implement and maintain virtualization solutions (VMware, Hyper-V, KVM) and container platforms (Docker, Kubernetes).
• Proactively monitor system performance, availability, and security using advanced tools (SIEM, APM, observability).
• Administer LAN, WAN, and SD-WAN networks, ensuring efficient and secure connectivity between sites and cloud services.
• Configure, maintain, and optimize network devices (switches, routers, access points) and next-generation firewalls (NGFW).
• Implement and manage dynamic routing protocols (OSPF, BGP, EIGRP) and network segmentation (VLAN, VRF).
• Oversee perimeter security, access policies, and protection against external threats.
• Apply cybersecurity policies, Zero Trust principles, and identity management (IAM).
• Coordinate audits, patch management, and incident response.
• Ensure compliance with regulated standards.
• Design, test, and maintain disaster recovery (DRP) and business continuity plans (BCP).
• Manage advanced backup solutions (on-premises and cloud), replication, and high availability.
• Evaluate, propose, and implement emerging technologies: edge computing, artificial intelligence for operations (AIOps), automation with RPA, software-defined networks (SDN), infrastructure as code (IaC), and Zero Trust security solutions.
• Lead cloud migration projects, data center modernization, and adoption of serverless architectures.
• Coordinate infrastructure projects from planning to execution and closure.
• Manage relationships with vendors, service contracts, and evaluation of new technological solutions.
• Develop and maintain technical documentation, architecture diagrams, and operational procedures.
• Promote continuous team training in new technologies and best practices.
• Provide immediate support and response to critical incidents affecting service continuity, ensuring 24/7 availability, including on-call duties and after-hours attention for major issues.
• Other duties may be assigned.

 

Minimum Requirements

• Bachelor’s in Business Administration, Information Technology, Computer Science or related field required.
• Three (3) years of experience in IT Infrastructure administration (on-premises, cloud, hybrid) or related required. Banking experience preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• WS/Azure/GCP, VMware, Cisco (CCNA/CCNP), Fortinet, Palo Alto, ITIL, ISO 27001 and Kubernetes certifications preferred.
• Extensive knowledge of Microsoft, Amazon Web Services, Azure, Office 365 environments, LAN, WAN, SD-WAN networks, routing protocols (OSPF, BGP, EIGRP), firewall administration, and perimeter security required.
• Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
• Excellent written and verbal communication skills in Spanish & English required.
• Excellent interpersonal skills, multitasking, teamwork, and ability to work effectively with vendors is required.
• Availability for critical incident response.

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WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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