Before we get started:
Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Who we are:
Ingenio is a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives.
Ingenio offers the world’s largest portfolio of over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
How you’ll be impactful:
As Advisor Growth Manager, you will…
- Serve as a strategic partner to our Advisor community, driving measurable improvements in quality, conversion, retention, and revenue across the marketplace.
- Build scalable programs, training, and insights that elevate Advisor performance while strengthening customer trust and satisfaction.
- Use data, qualitative review, and “always-on” quality sampling to continuously improve Advisor outcomes and marketplace health.
Please note: This role will require being in our SF office at least 3 days per week (Tuesday-Thursday).
What you’ll be doing:
- Act as a strategic growth partner to Advisors, building trusted relationships and coaching them on communication quality, customer experience, pricing, availability, and brand presence to drive conversion, retention, and revenue.
- Own Advisor quality through always-on sampling and review of chat transcripts, especially during key moments such as FBM and Advisor activation, tying quality insights directly to business outcomes.
- Design and deliver scalable training and enablement programs, including onboarding materials, Help Center content, best-practice guides, scripts, videos, feature explainers, and live workshops or webinars.
- Translate marketplace learnings, product updates, tools, and policy changes into clear, actionable guidance that improves Advisor performance and confidence.
- Partner with Senior Customer Support Representatives to evaluate new Advisor applications, manage structured onboarding and performance programs (7/30/90-day milestones), and monitor ongoing Advisor quality using feedback, audits, and performance signals.
- Develop and manage certification or recognition programs for high-performing Advisors, ensuring consistent quality standards and professionalism in partnership with Trust & Safety.
What you’ll need to be successful:
- 5+ years of experience in marketplace operations, creator or community management, customer success, enablement, quality, or a related field; Bachelor’s degree or equivalent experience required.
- Demonstrated ability to act as a hands-on strategic partner and coach, driving measurable improvements in Advisor quality, conversion, retention, and revenue.
- Strong analytical and qualitative skills, with experience reviewing customer feedback, and performance data to diagnose issues and improve outcomes.
- Proven experience creating and delivering scalable training and enablement content, including onboarding materials, best-practice guides, scripts, videos, and live training sessions.
- Ability to translate product updates, tools, policies, and marketplace insights into clear, actionable guidance for Advisors.
- Experience owning marketplace quality end-to-end, including onboarding, performance milestones, ongoing monitoring, audits, and certification or recognition programs.
- Excellent written, verbal, and presentation skills, with comfort collaborating cross-functionally and influencing without formal authority.
- Highly self-directed, detail-oriented, and comfortable owning ambiguous problems from definition through execution.
Perks & Benefits:
- Opportunity to work alongside a friendly, talented, and highly collaborative team
- Premium medical, dental, and vision insurance
- Generous holiday and PTO policies (including Birthday PTO!)
- Summer Fridays
- Technology stipend
- 401k matching program
- Lunch
- Wellness allowance
- Training and development opportunities and allowance
- Fun and inclusive in-person and virtual events
Pay Transparency:
The US base salary range for this full-time position is $100,00-$120,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Candidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.
Why Ingenio?
Our growing team of over 300 employees is powered by our diverse perspectives and company core values:
- We are humble. We believe the best result is achieved by leveraging others’ perspectives
- We think like owners. We make decisions that optimize for the greater good of the organization
- We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations
Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
What We Do
Ingenio is the world’s largest media and marketplace platform dedicated to helping a diverse global community find the light. At Ingenio, this is our mantra, goal, and genuine hope. Light is levity, joy, and wonder; it is also clarity and calm. It enables us to see the world with empathy and compassion, which informs how we approach our work with our customers, advisors, and employees as we create a more resilient world. By supporting thought leaders in spiritual and wellness practices over two decades, Ingenio provides a trusted foundation in this modern transformational age where evolving technologies fuel renewed interest and innovation in emotional and spiritual health. Our curated offerings encompass a wide array of holistic traditions, allowing for easy, stigma-free connection and accessibility for our users to discover their best selves. Inclusive, accessible, and essential, Ingenio is home to a trusted community of advisors whose passion is guidance, connection, and support. Each works with their unique gifts to provide advice and wisdom, helping to answer life’s most important questions. Simply, Ingenio provides a modern compass for navigating this era of awakening. Are you ready to bring more wonder into the world? Find the light at Ingenio
