Compensation: $48,106.00
Job Summary
ESSENTIAL JOB FUNCTIONS
Student Advising & Support
- Interprets and explains financial aid processes inclusive of application, dependency appeals, special circumstance appeals, homelessness determinations, unusual enrollment history (UEH), grants, federal loans, private loans, scholarships, and academic standards. Reviews, verifies, and makes decisions on various appeals including dependency, special circumstance, SAP, and UEH.
- Guides students through processes inclusive of processing paperwork and verifying qualifiers.
- Provides information regarding program of study, next steps of enrollment, documents needed, new student orientation, placement testing, academic advising, course selection and registration.
- Facilitates in-person and virtual presentations to students, parents, and potential students both on and off campus.
- Assists students in the Student Central computer lab.
- Assists unique student populations such as veterans, foster youth, human trafficking victims, homeless students, and domestic violence survivors.
- Advises students on academic pathway tracks and course selection as related to financial aid eligibility.
- Communicates with students and parents in person, via phone, e-mail or other delivery formats as needed.
Customer Service
- Provides direct customer-focused service in-person, via phone, and e-mail. Assists partners from other College departments, such as Financial Aid processing, with paperwork and tasks to address student needs.
- Responds to email inquiries from multiple accounts inclusive of Financial Aid, Consortium, and individual work email.
- Initiates emails to students relating to document requests and appeal decisions. Conducts outreach to students to resolve barriers to enrollment such as no FAFSA on file, wrong FAFSA on file, aid cancellation due to self-corrections on FAFSA, and other issues as needed.
Administrative
- Completes and maintains required documentation. Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter.
- Collects and maintains student contact for reporting purposes.
- Ensures all documents and data are entered appropriately in electronic processing systems and student records.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community
Additional Duties & Responsibilities:
- Attends all required department meetings and training.
- Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
- Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts and additional evenings.
- Work hours: 8:00am – 5:00pm Monday, Tuesday, Thursday, 10:00-7:00pm Wednesday and 8:00am - 4:30pm Friday Hours may vary as needed.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Bachelor’s Degree in Student Personnel, Counseling, Guidance, or closely related field.
- Three (3) years of progressively responsible experience in student advising. *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
What We Do
Columbus State has been thriving for 50 years. We’re the second largest college in Ohio based on enrollment, we’ve awarded more than 50,000 degrees, and we have a near $1 billion dollar annual impact on our local economy.
These are the things we can measure.
But then, there are the things we can’t. Like the individual attention our students get in small classes. The wisdom and expertise of our faculty. And the confidence our students build, knowing they’re supported at every turn by professors who are dedicated to their success.
At Columbus State, that experience is beyond measure
