Advisor, Customer Operations Associate

Job Description Summary:

• Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.
• Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
• Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution.
• Monitor and track all activity in QuickBase, a centralized web-enabled database.
• Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations.
• Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
• Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
• Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems.
• Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
• Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
• Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.
• Process and expedite orders while communicating demand for products or services effectively.

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications
• In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Excellent problem-solving acumen, with robust leadership capabilities.
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

• Iconic & Innovative Brands: Work with an array of over 250 esteemed products and some of the world's most popular brands.
• Expansive & Diverse Customers: Collaborate with a varied spectrum of customers daily, ranging from retail & grocery stores to theme parks and restaurants.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Computer Literacy, Critical Thinking, Customer Service, Detail-Oriented, Operational Efficiency, Oral Communications, Problem Resolution, Time Management, Troubleshooting

Pay Range:

$64,700 - $77,600

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Remote

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 22, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.