Advisor, Customer Intelligence (Digital Architect)

MAIN DUTIES & RESPONSIBILITIES:

• Evaluate complex processes and systems to drive the design and re-engineering of features or products, leveraging optimized workflows.
• Partner with agile teams to define epics and user stories with acceptance criteria, ensuring a healthy, prioritized backlog aligned with the roadmap.
• Lead grooming meetings and provide guidance, support, and expertise to the development and testing team when needed to ensure proper implementation and sustainability.
• Responsible for ensuring adequate and timely delivery of the product roadmap.
• Acts as a liaison with IT Infrastructure, Development, and support to develop and support Digital Sales Products and features.
• Work with Business, Marketing, Compliance and Risk for approval on features.
• Conduct analysis to determine best path for solving business challenges, threats, limitations, and opportunities for improvement using data analytics, as well as customer feedback and pain points.
• Manage discussions in partnership with Solution Architects, PO, UX and adoption leads.
• Evaluate project impacts and escalate issues and risk properly.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business, computer science, computer engineering, industrial engineering, information systems, or similar field required.
• 3+ year(s) of digital business architecture, user story design and/or QA testing experience required. Banking industry experience preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Knowledge in banking product and services highly desirable.
• Adept in guiding and directing the implementation of new business processes by managing design, development, and prioritization of business needs. 
• Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.
• Experienced in testing and QA frameworks and applications using Agile methodologies.  Preferably experience planning and deploying both business and IT initiatives.
• Strong troubleshooting and root cause analysis abilities. 
• Excellent communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication) required.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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