Advisor, Client Relationship, Internal Sales, RPOS Financing

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role:

Reporting to the Director, Existing Partnerships, the Advisor, Client Relationship, Internal Sales, RPOS Financing is responsible to maintain, grow, strengthen and build business partnerships with a clientele composed of small, medium sized organizations for the sale of Point of sale financing products. He is is also responsible for various administrative tasks pertaining to sales support and onboarding of partners. He or she ensures consistency and balance between sales objectives and partner satisfaction.

What you’ll do:

• Establish, develop & maintain business partnerships satisfaction and support
• Provide exceptional & timely follow up addressing inquiries/requests
• Reach out to existing partners to Identify barriers that negatively influence potential for growth
• Present & promote strategies designed to secure relationships with retailers
• Support all merchant communications Support merchant marketing promotions
• Identify potential merchant threats to the business
• Identify and escalate potential growth partnerships
• Support virtual in-store training
• Support eCommerce growth
• Support marketing French adaptations
• Support sales team with strategy implementation, merchant communications and administrative tasks
• Support internal teams with partners
• Serve as the contact person for both company and the partners
• Assists in the resolution of issues arising between merchant, merchants' customers and Fairstone in a manner that meets both Fairstone’s needs and values, as well as the partner’s.
• Administration projects related to maintaining relationships and assisting other departments as required.  For example, Merchant Services/Marketing.
• Monitor and maintain profitability of portfolio and devise action plans to ensure profitability hurdles are overcome.
• Constantly represent Fairstone and its values to the highest standards internally and externally
• Keep updated on technology of the solution for the product
• Support management and company positions and orientations
• Record all partner/prospect touchpoints in CRM – ensure Salesforce records are kept up to date within your area of responsibility

What we’re looking for:

• University Degree - preferably in Business Administration or equitable work experience.
• 5 - 7 years’ experience in sales support and/or partnership management
• Strong French and English written and spoken
• Strong problem solving and analytical skills are required to:
  • Research and respond to customer inquiries promptly and accurately, constant negotiation with both retailers and other departments within our company;
  • Ability to perform financial calculations;
  • Demonstrated strong communication skills (oral and written) with all levels of employees, management and customers and possess confident and effective public speaking skills.
  • Maintain a high-level constant representation of Fairstone’s values
• Must be a self-starter with the ability to work independently while looking for ways to change/modify current processes for improved efficiencies.
• Result oriented
• Proficient in MS Office products to include Excel, Word, PowerPoint and Outlook and an overall digital environment
• Ability to work well under pressure.
• Flexible to work public holidays, weekends, and evenings (occasionally)

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• For more information on who we are as an employer click here.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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