Position Summary:
We are seeking a highly skilled Lead Business & Data Analyst to support a strategic, enterprise-wide transformation of the end-to-end client financial workflow. This role will serve as a senior analytical leader within the program, responsible for driving business requirements, end‑to‑end process redesign, data insights, and analytical solutions that modernize legacy processes and enable automation, AI-driven capabilities, and a modern technology ecosystem.
The Lead Business & Data Analyst will work closely with the Director of Program Delivery, cross-functional business stakeholders, and technical teams to ensure the program delivers measurable business value, improved operational efficiency, and enhanced data-driven decision-making.
Key Responsibilities:
Business Analysis & Process Transformation
- Lead end-to-end business requirements gathering across multiple functional areas (Finance, Operations, Accounting, Sales/Account Management).
- Translate strategic objectives into clear business needs, functional requirements, and acceptance criteria.
- Conduct current-state and future-state process mapping, identifying gaps, inefficiencies, and automation opportunities.
- Partner with process owners to redesign workflows and ensure alignment with enterprise standards.
Data Analysis & Insights
- Analyze complex financial, operational, and client data to identify trends, root causes, and opportunities for optimization.
- Develop data models, business rules, and analytical frameworks to support forecasting, reporting, and performance measurement.
- Validate data quality and work with technical teams to ensure data integrity across systems.
Solution Design & Technology Enablement
- Collaborate with engineers, AI solution teams, and business partners to translate business needs into actionable technical requirements.
- Contribute to the design of AI-enabled use cases, automation logic, and decision-support tools.
- Participate in testing strategies, including UAT, data validation, workflow verification, and defect resolution.
Stakeholder Engagement & Communication
- Serve as a key liaison between business teams and technology teams, ensuring clarity and alignment.
- Facilitate workshops, working sessions, and presentations to drive consensus and decision-making.
- Communicate progress, risks, and dependencies across program leadership and cross-functional stakeholders.
Program Support & Governance
- Ensure deliverables adhere to program timelines, governance standards, and quality benchmarks.
- Support the Director of Program Delivery in milestone planning, prioritization, and risk mitigation.
Qualifications:
Education
- Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field.
Experience
- 6–10+ years of experience in business analysis, data analysis, or process transformation within large-scale organizations.
- Experience supporting enterprise programs involving system modernization, workflow redesign, automation, or data/AI-enabled capabilities.
- Strong background in financial workflow processes, operational analytics, and cross-functional business engagement.
- Experience working with global teams.
Skills & Competencies
- Expertise in business requirements documentation, process mapping, and workflow design.
- Strong analytical and quantitative skills; ability to work with large datasets and derive actionable insights.
- Proficiency with analytical tools (e.g., SQL, Excel, BI platforms) and familiarity with modern data technologies.
- Ability to translate complex concepts into clear, actionable requirements.
- Strong communication, facilitation, and stakeholder management skills.
- Detail-oriented with the ability to operate in a fast-paced, evolving environment.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- Bachelor's degree in Business, Finance, Information Systems, Analytics, or related field
- 6-10+ years of experience in business analysis, data analysis, or process transformation
- Experience supporting enterprise programs involving system modernization, workflow redesign, and automation
- Strong background in financial workflow processes and operational analytics
- Experience working with global teams
- Expertise in business requirements documentation and process mapping
- Strong analytical and quantitative skills with large datasets
- Proficiency with analytical tools
- Strong communication and stakeholder management skills
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
