At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role
The Advice Quality (AQ) team forms part of the Risk Control & Compliance function within Wealth Advice. The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice.
Reporting to the Advice Quality Manager you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgements on the suitability of advice outcomes and documentation standards in line with the regulatory requirements.
You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.
This Advice Quality team focus on the following advised sales: Retirement Planning, Estate Planning, Pension Switches, Investment Replacement, Regulated Mortgages, Protection and Equity Release.
The Team
Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants, the pre-sale team will assess the suitability of the advice prior to this being presented to the client, with the post-sale team completing the final assessment post-sale.
M&G Culture & Core Values
The Advice Quality culture, focuses on the core values of M&G. We are one team, aligned to one purpose. Client and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership and responsibility for doing the right thing.
Opportunity
The role would be a great opportunity for those looking to progress their career within an Advice Quality function, and further their knowledge with specialised advised sales areas such as Estate Planning, Equity Release and Long-Term Care.
Key Responsibilities for this role
- To operate quality checking of advised sales enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards.
- To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale.
- To advise concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation.
- To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback.
- Build a rapport with the advisers within the firm and other Departments to ensure that good relationships are maintained.
- Contribute into the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards.
- Achievement of individual productivity targets and objectives.
- To prepare reporting on quality assurance activities.
Key Knowledge, Skills & Experience
- Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be achieved within 6 months.
- Detailed knowledge of assessing suitability of advice outcomes , ideally from working in a compliance function.
- Detailed knowledge of Pension and Investment products is essential to the role.
- Working knowledge of Risk, Compliance and Advice in UK financial services.
- Some experience of Financial Services regulation, in particular in the context of suitability would be an advantage
- Experience with Mortgage, Protection and Later Life products would be an advantage.
Location: Stirling or Edinburgh
Job Level: Experienced Colleague
Recruiter: Amy Curtis
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]
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What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
