Advice Assurance Manager - General Advice

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

As Advice Assurance Manager within Guidance & Advice, you will help ensure General Advice is delivered to members within a strong, effective and sustainable assurance framework. Reporting to the Principal, Advice Assurance, you will oversee the onboarding, training, supervision and monitoring of General Advice Representatives, while supporting broader assurance activities across the Fund’s advice channels. Working with People Leaders, advisers, licensees and specialist teams, you will use sound judgement and constructive challenge to strengthen governance, manage risk and protect members’ interests.

In this role, you'll:

• Manage the onboarding, due diligence, training and offboarding of General Advice Representatives, including oversight of required training and ongoing CPD obligations.
• Develop, implement and manage the General Advice supervision and monitoring program, including the monitoring schedule, standards, procedures and supporting controls.
• Conduct monitoring activities, identify issues and trends, and recommend proportionate corrective or remediation actions to General Advice Representatives and their People Leaders.
• Maintain accurate records, registers, reporting and GRC evidence to support trustee obligations, regulatory expectations and timely incident closure.
• Ccontribute to broader Advice Assurance activities, including advice file audits, licensee due diligence, advice fee escalations, advice fee reviews and assurance initiatives across advice channels.
• Partner with internal teams, external advisers and licensees to improve advice quality, strengthen governance and support better member outcomes.
• Provide leadership, coaching and subject matter expertise across the team, promoting continuous improvement and consistent application of the Members First ethos.

What you’ll need:

• At least eight years’ experience in superannuation and financial services, with strong knowledge of the regulatory environment in which superannuation funds operate.
• RG 146 competency, supported by current ongoing CPD, and familiarity with legislation and regulatory guidance relevant to General Advice for retail clients.
• A relevant industry qualification, including a Diploma of Financial Planning; a tertiary qualification in business or a related discipline is desirable.
• Demonstrated experience in developing and executing compliance or assurance processes, analysing trends, diagnosing issues and recommending actions that address root causes.
• Strong stakeholder engagement and communication skills, with the confidence to provide constructive advice, challenge and training to individuals and groups.
• The ability to work independently, manage high-volume workflows and competing priorities, and maintain quality under tight deadlines or pressure.
• High attention to detail, critical thinking, sound judgement and personal integrity when handling confidential or sensitive matters; experience with Kaplan Ontrack or assessing CPD materials will be well regarded.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Important Information

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency status is required.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.