Advertising Operations Manager

Harrods is looking for an Advertising Operations Manager to lead the daily operations of its growing retail media business. The role ensures advertising campaigns are delivered efficiently, meeting brand partner expectations while driving profitability and trade performance.

About the Role 

In this role you will be reporting to the Head of Partnerships, the manager sits within the Partnerships & Marketing team in the Brand Experience Division and works cross-functionally with departments such as Visual Merchandising, Finance, Content, and Channel Leads. The role includes managing a team (an Executive and Assistants) and shaping operational processes to support business evolution.

This position offers broad exposure across in-store activations, digital media, and social platforms, playing a key role in Harrods’ transition from a traditional retailer to a strategic luxury brand partner.

Other responsibilities will include:

• Manage operations across in-store, CRM, print, and digital advertising channels.
• Own end-to-end inventory management to meet brand demand and media income targets.
• Process media contracts and ensure accurate record-keeping.
• Track and manage campaign-related expenses to remain within budget.
• Lead execution of in-store activations - from booking to on-site delivery.
• Provide operational input into the inventory roadmap and future expansion plans.
• Oversee campaign reporting and delivery to stakeholders.
• Partner with Account Management to understand client needs and contribute strategic solutions.
• Liaise with Visual Merchandising to maintain alignment with Harrods' creative Identity.
• Genuinely passionate about attracting, nurturing and developing colleagues and effectively leading through change
• Focus on creating an inclusive culture where all colleagues feel engaged and set up to do their best work with a focus on celebrating success and addressing challenges
• Natural ability to engage and motivate your team through inspirational story-telling
• Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit your team members
• Skilled at performance coaching. You get a kick out of helping others develop and succeed –either successfully in your Division or where needed, laterally into a role that’s a better fit.
• Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You 

You will bring demonstrated experience in advertising operations, ideally within retail or media environments, with a solid understanding of campaign lifecycle management—from planning and execution to reporting. You will have a passion for luxury retail and a commitment to delivering exceptional brand experiences.

Key strengths include:

• Experience in inventory management, budget control, and cross-functional coordination
• Knowledge of CRM, digital, and in-store advertising channels
• An analytical mindset with a focus on commercial performance and operational efficiency
• Exceptional organisational and communication skills
• A collaborative, solution-oriented approach to problem-solving
• Proven ability to manage projects end-to-end, ensuring timely delivery while balancing multiple priorities across channels.
• Strong stakeholder engagement skills, with the ability to collaborate effectively across internal teams and external partners to align on goals and deliver successful outcomes.

You will thrive in a fast-paced, evolving environment and be driven to deliver excellence across every campaign and partner interaction.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods