Advertiser Content Review Team Lead

Curious about what it’s like to work at the world’s number 1 discovery platform as an Advertiser Content Review Team Lead? We’re glad you asked!

As an Advertiser Content Review Team Lead you will manage the English Content Review Team operated by an external contractor in Gurgaon, India. This role is geared towards a results-oriented leader with a can-do attitude who’s a fast self learner, critical thinker who's able to work independently in a fast-paced environment. The Team Leader will be responsible for managing the operations as well as lead a team of advanced roles agents through business and client escalations and quality enforcement efforts through extended business hours, to internal and external customers all over the world. This is a unique opportunity to significantly impact advertisers' success in leading a data and content quality oriented operation.

What skills and qualifications do I need?

For this role, it is essential that you have:

• Minimum 1 year experience in managing an operation that includes several teams / shifts and team leads.  .
• Managing in a hectic global tech environment such as customer service or call center environment - an advantage
• Experience with chat support - an advantage
• Excellent time and change management skills, able to work independently and prioritize

It would be great if you also have:

• Strong organizational and project management skills
• Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
• Data and KPIs oriented. Hands on experience with KPI setting and measurement
• Efficient, , energetic, motivated with a proactive attitude Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
• Willingness to work hard, hustle, and get things done with a hands-on approach
• Excellent written and verbal communication skills in English

What will I do on a regular basis?

• Lead a team of content reviewers, across different markets in the English language.
• Manage a team to meet demanding SLAs and high quality standards
• Improve KPIs & SLAs to consistently deliver exceptional service
• Be a data expert, report and provide insights and periodic progress reports
• Implement processes and tools to ensure the team performs and scales successfully
• Foster a collaborative atmosphere, provide formal and informal training and mentoring
• Provide suggestions and execute improvements of processes and workflows
• Communicate urgent issues internally and externally
• Working closely with the business teams throughout the company
• Self-starter who can easily adapt to change (new content, changing policies)
•  

Why Taboola?

• If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
• We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.