Curious about what it’s like to work at the world’s number 1 discovery platform as an Advertiser Content Review Team Lead? We’re glad you asked!
As an Advertiser Content Review Team Lead you will manage the English Content Review Team operated by an external contractor in Gurgaon, India. This role is geared towards a results-oriented leader with a can-do attitude who’s a fast self learner, critical thinker who's able to work independently in a fast-paced environment. The Team Leader will be responsible for managing the operations as well as lead a team of advanced roles agents through business and client escalations and quality enforcement efforts through extended business hours, to internal and external customers all over the world. This is a unique opportunity to significantly impact advertisers' success in leading a data and content quality oriented operation.
What skills and qualifications do I need?
For this role, it is essential that you have:
- Minimum 1 year experience in managing an operation that includes several teams / shifts and team leads. .
- Managing in a hectic global tech environment such as customer service or call center environment - an advantage
- Experience with chat support - an advantage
- Excellent time and change management skills, able to work independently and prioritize
It would be great if you also have:
- Strong organizational and project management skills
- Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
- Data and KPIs oriented. Hands on experience with KPI setting and measurement
- Efficient, , energetic, motivated with a proactive attitude Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
- Willingness to work hard, hustle, and get things done with a hands-on approach
- Excellent written and verbal communication skills in English
What will I do on a regular basis?
- Lead a team of content reviewers, across different markets in the English language.
- Manage a team to meet demanding SLAs and high quality standards
- Improve KPIs & SLAs to consistently deliver exceptional service
- Be a data expert, report and provide insights and periodic progress reports
- Implement processes and tools to ensure the team performs and scales successfully
- Foster a collaborative atmosphere, provide formal and informal training and mentoring
- Provide suggestions and execute improvements of processes and workflows
- Communicate urgent issues internally and externally
- Working closely with the business teams throughout the company
- Self-starter who can easily adapt to change (new content, changing policies)
Why Taboola?
- If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
- We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.
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What We Do
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.
Why Work With Us
Taboola is the best of both worlds: We're an established public company but operate like a startup! You're encouraged to express opinions and challenge the status quo. Employees constantly come together to support each other's wins, from leadership development programs and wellness offerings to catered lunches and celebratory diversity events.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers team members flexibility, we offer the ability to work remotely two days a week, a flexible time off policy (no need to accrue days off and no cap on how many vacation days you can take) & a very generous paid family leave policy!
