Adventure Program Coordinator

Description

About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Shift: This is a full time position must have availability for day, afternoon, evenings and weekends 

Job Purpose:

The Adventure Program Coordinator is responsible for managing and overseeing day-to-day mountaineer program operations as well creating new offerings. This role primarily manages ski school programs, summer youth programs, and assists the Adventure Manager in overseeing and expanding adventure programs. The Adventure Program Coordinator is responsible for ensuring a high level guest experience and doing so in a cost effective manner.

Essential Duties and Responsibilities:

• Builds and structures offerings to best leverage demand, terrain, rental equipment and staffing
• Supervises mountaineer personnel, classes/lessons and participating guests
• Maintains excellent interpersonal relationships
• Understands business principles and the need for meticulous organizational skills
• Works with guests of all ages and ability levels
• Is fluent in all aspects of the English language (spoken and written)
• Has excellent guest service and communicative skills
• Can work comfortably in a diverse and fast paced team environment
• Interview and hire all seasonal personnel
• Coordinate and conduct training sessions for both new and returning personnel, and support them throughout each season
• Schedules and assigns staff according to anticipated guest needs
• Encourages the professional development of employees
• Upholds the highest levels of guest safety on varied terrain, weather conditions, and potentially high-pressure environments
• Ensures new hire paperwork is completed and submitted in a timely manner
• Performs exit evaluations and rehire recommendations
• Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Has a clean and welcoming appearance
• Is able to safely navigate uneven and slippery terrain
• Clearly and accurately provide instructions to staff and students at varying levels of skill, both physically and verbally
• When working with children: 
• Supervising children in class at all times; assisting at lunch and snack times; ensuring return of children to identified guardian
• Assisting in operational responsibilities of programs including but not limited to registration process, directing guests to appropriate areas of learning, upkeep of outdoor teaching areas, and cleanliness of facilities

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Minimum Qualifications:

• High School Diploma required; College degree preferred.
• Demonstrated supervisory and instructing/coaching experience.
• Proficient in required software, including but not limited to Google Suite.
• Excellent business writing and verbal communication skills, with the ability to communicate clearly and concisely.
• Capable of operating basic office equipment.
• Exceptional attention to detail.
• Self-motivated with the ability to effectively manage time, resources, and technology.
• Maintains strict confidentiality regarding office, employee, and company information.
• Demonstrates professional conduct when addressing guest and employee complaints, adhering to company policy and procedures.
• Must be available to work days, evenings, weekends, and holidays throughout operational seasons.
• Familiarity with computers, smartphones, tablets, kayaks, bikes, alpine skis, and snowboards is essential.

Preferred Experience:

• SafeSport, ACA, PSIA, or AASI certification preferred
• Previous experience working with youth in outdoor settings
• Previous experience with teaching/coaching/mentoring
• 3 yrs. previous ski/snowboard instructor experience
• Knowledge of local area/resort
• Caring for and/or working with children ages 3+
• Outdoor facilitation background

Physical and mental demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Must have the ability to lift up to 50lbs and carry 50 yards
• Must be able to work outside in temperatures below 32 degrees and up to 90 degrees for (8) hours
• Must be able to work in a standing position for up to (8) hours
• Must have advanced skiing/snowboarding ability
• Must have Kayak experience or willingness to learn

Equipment Used:

• Drills and drill bits
• Mats, cones, other teaching aids
• Aerial and surface lifts
• Skis or Snowboard
• Mountain Bikes
• Kayak Equipment
• Timing Systems

Working Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
•  Harsh outside weather conditions. 
•  Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration. 
• Noise level in the work environment may occasionally be loud.
• Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration.

Benefits (depended on status and hours worked)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.