The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Advance Technology Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The engineer will work develop the customer support program and with other Bastian divisions to help promote excellent technical support to our customers.
Job Functions
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Maintains satisfied customers by resolving issues quickly.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule.
- Be part of the rotating 24/7 on-call Support Program
Travel Requirements
- 5-15%
Preferred Skills & Qualifications
- BS in Engineering (Electrical or Mechanical) or technical discipline
- Have five plus years of experience in Controls engineering.
- Previous with AutoStores, Mobile Robotics solutions etc.
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred.
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD Electrical experience preferred.
- Material Handling or Automation experience preferred.
- Excellent communication and documentation skills
To learn more about us, click here - https://www.youtube.com/watch?v=_wJsktTkF50
About Bastian Solutions
Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.
Top Skills
What We Do
Bastian Solutions, a Toyota Automated Logistics company, is a trusted supply chain integration partner committed to providing their clients a competitive advantage by designing and delivering world-class distribution and production solutions.
The expertise Bastian Solutions delivers includes exceptional results through a proven process of analytical consulting, engineering and design, simulation, project management, and installation services, while sourcing the best material handling equipment and automation technologies available.
With innovation at the forefront, the company also develops Exacta supply chain software, conveyor and sortation systems, custom automated material-handling equipment, robotics, autonomous vehicles and robotic shuttles, and state-of-the art industrial controls.
Bastian Solutions serves domestic and global markets, covering the United States, Canada, India, the Middle East, Mexico and South America.
