The Advanced Technology PM Support Engineer Level 1 position is part of the Unified Support Team. This role is primarily responsible for providing exceptional technical support to existing Bastian Solutions customers. This role will project manage complex support cases that require remediation. The engineer will do a deep investigation to uncover root causes. The position requires 24/7 availability and the ability to travel on short notice for extended periods until issues are fully resolved. Additional responsibilities include controls systems electrical design using AutoCAD, customer training, on-site debugging, ensuring proper project closeout procedures, and conducting customer visits. The engineer will work closely with the Support Manager to ensure all customer needs are met promptly and thoroughly. They will also contribute to the continued development of the post-acceptance and after-hours support program, collaborating with Solution Delivery personnel to coordinate and assist in project closeout activities.
Job Functions:
- Provide technical support for a range of technologies including AutoStore, Swisslog, Scallog, Ultra, Exotec, Controls, and any future technologies that come into support.
- PM AutoStore Grid remediation and provide detailed reports
- Deploying firmware updates for AutoStore, Exotec, etc.
- Highly skilled in providing root-cause analysis (RCAs) and Five Whys reports, working closely with the Quality team.
- Deliver feedback to the project design/standards team from the findings in the RCA reports.
- Provide a weekly written update on projects, including financial and milestone status. Publish weekly internal and external project status reports throughout the project life cycle
- Coordinate using Gnatt charts with all subcontractors and internal Bastian teams to align on-site resources.
- Work with Solutions Delivery and Unified Support Manager to develop and operate the 24/7 Support Program
- Assist in ensuring all final As-Built documentation is delivered to the customer, including all drawings, training materials, and maintenance manuals.
- Develop an in-depth understanding of all facets of material handling, including equipment, suppliers, and applications.
- Timely completion of all reports and logs to include time reports and travel expenses.
- Maintain a consistent positive and enthusiastic attitude.
- Timely communication of all concerns and issues with the Solutions Delivery/Unified Support Manager
- Pursue professional training and certifications.
- Demonstrates commitment and passion for Bastian Solutions and our future
- Maintains satisfied customers by resolving issues quickly
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: Develop a rapport with customers)
- Become an expert on equipment, suppliers, and applications
- Assists Design Engineers on quoting and system proposals
- Willingness to step up and assist other positions within the Systems Group
- Demonstrated Leadership and Management
- Improve project execution processes
- Consistently communicates with the Solutions Delivery/Unified Support Manager both good news and bad news. Completes task list items on time.
- Develop repeat customers.
- Any and all job duties as assigned.
Travel Requirements:
- 25% overnight travel (Travel expenses paid by Bastian Solutions)
Preferred Skills and Required Qualifications :
- Bachelors degree in Engineering or Technology
- 2+ years of project management experience
- AutoStore experience
- Automation/Robotics/ASRS experience
- Demonstrated skills in customer relations
- Excellent project management skills. PMP certification preferred
- Strong communication and organizational skills
- Enjoys helping customers, both internal and external to the company
- Hands-on technical problem-solving capabilities: mechanical, electrical, network, software, and controls
- Experience in the material handling industry
- Must be eligible to work in the USA long term without sponsorship.
To learn more about us, click the following link - https://www.youtube.com/watch?v=_wJsktTkF50
About Bastian Solutions:
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.
Top Skills
What We Do
Bastian Solutions, a Toyota Automated Logistics company, is a trusted supply chain integration partner committed to providing their clients a competitive advantage by designing and delivering world-class distribution and production solutions.
The expertise Bastian Solutions delivers includes exceptional results through a proven process of analytical consulting, engineering and design, simulation, project management, and installation services, while sourcing the best material handling equipment and automation technologies available.
With innovation at the forefront, the company also develops Exacta supply chain software, conveyor and sortation systems, custom automated material-handling equipment, robotics, autonomous vehicles and robotic shuttles, and state-of-the art industrial controls.
Bastian Solutions serves domestic and global markets, covering the United States, Canada, India, the Middle East, Mexico and South America.
