Advanced Software Engineer

Corporate:

Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Responsible to providing solutions to technical support team on issues related to development, design, and testing code integrated into software products. Specific duties include the following:

• Provide technical resolutions to customer issues;

• Support and troubleshoot customer and employee technical issues to determine if the problem is hardware, software, or procedural;

• Provide functional and technical support for use of business applications;

• Walk customers through complex problem solving processes;

• Document in detail customer interactions while routing and redirecting problems to most appropriate resources;

• Escalate advanced technical issues to appropriate resources for follow-ups to ensure timely resolutions and customer satisfaction;

• Follow up with customers and provide regular updates and ensure technical issues are resolved;

• Attend continuing education courses to stay abreast of technology advancements;

• Maintain a thorough understanding of product methodology and functionality of the systems;

• Provide excellent customer service through skillset, work with customers to resolve difficult issues;

• Recommend procedure modifications or improvements;

• Reserve and grow knowledge of help desk procedures, products and services;

• Utilize technical knowledge to write and complete software tasks and projects;

• Review new technologies and incorporate them into new systems and products;

• Test, integrate, write, troubleshoot, and debug software applications on client sites;

• Responsible for the architecture and implementation of critical software components and games;

• Use company standards and apply design principals and patterns to develop robust software;

• Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues;

• Act as team mentor in a multi-person development team; and

• Collaborate with engineers, designers, and technicians to ensure project work is aligned with client expectations.

Qualifications

REQUIREMENTS:

Bachelor’s Degree in Computer Science (or foreign equivalent) or related field.

Five years’ experience in the job offered or as an or as Associate Software Analyst, Software Engineer, Senior Software Engineer, Advanced Software Engineer or any combination thereof.

Must have 5 years of experience (can be gained concurrently with

experience above) in:

• Application Development Tool: Microsoft Visual Studio 2021,2019, 2015,2012,2008

• Database Development: Microsoft SQL server 2016, 2019, 2012, 2008

• Scripting Technologies: JQuery, Angular JS, React JS

• Web Technologies: ASP.Net, ASP.Net MVC code, Web API Dot Net Core

• Change Management Tool: Perforce

• Experience in Casino Gaming Loyalty

Employer will accept any suitable combination of education, training or

experience.

Employer: LNW Gaming, Inc. Job location: Onsite Alpharetta, GA (Fulton County). Qualified applicants email resume to [email protected], and reference Job # 65804.00562.

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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.