This position is responsible to provide operational support in remediation efforts for client contents. The Content Specialist -- Advanced will have met the full objectives of the Contents Specialist Intermediate track including full knowledge in application of all content procedures, complete understanding in use and maintenance of content related tools and equipment, and grasp reasons for basic content procedures. The Content Specialist Advanced has responsibility for training lower level Content Specialists and General Laborers. This position is the level 4 in the Progressive Contents Specialist track.
Responsibilities
- Perform tasks associated with Contents Specialist -- Basic and Advanced role
- Assist Project Managers with scoping and estimation of content jobs
- Demonstrate complete mastery in documentation of contents
- Demonstrate understanding a connection between all content phases of production.
- Supervision of crews in all content phases
- Acts as regional content authority
- Overseeing content divisions of satellite office, internal training, and content marketing via CE classes
- Adhere to MSDS recognized standards
- Perform Daily vehicle safety and maintenance inspections and maintain in clean serviceable condition
- Must maintain attention to detail
- Will be required to meet BELFOR Standards in safeguarding other people's property
- Must have a comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Will be required to work nights and weekends as requested and travel periodically
- Report time worked and equipment and consumables used timely and accurately
- Attend BELFOR sponsored operations and safety training courses as required
Requirements
- All Job Duties is described in the Contents Specialist Basic and Advanced categories.
- Manage content jobs from inventory and pack out to return
- Point of contact, internally and externally, for all content matters
- Supervise processing
- Maintain chain of custody records
- Retrieval of requested contents on demand
- Key Liaison for specialized subcontractors
- Communicate progress, produce reports
- Assure quality control
- Set schedules and priorities for team
- Additional other duties as required
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Skills Required
- Comprehensive knowledge of content procedures and remediation processes
- Ability to manage content jobs from inventory and pack-out through return
- Ability to supervise crews and processing activities
- Ability to maintain chain-of-custody records and produce accurate reports
- Ability to set team schedules and priorities
- Strong attention to detail
- Understanding of customer service principles and practices
- Ability to work under time constraints and meet deadlines
- Availability to work nights and weekends as requested
- Ability to travel periodically
- Ability to complete vehicle safety and maintenance inspections
- Ability to attend required operations and safety training
What We Do
BELFOR USA Group, Inc. (DBA BELFOR Property Restoration) is a global leader in disaster recovery and property restoration services. The company specializes in restoring residential and commercial properties affected by fire, water, mold, and other disasters. With over 80 years of experience and a presence in over 30 countries, BELFOR provides 24/7 emergency response and comprehensive restoration solutions to help clients recover from catastrophic property damage.
