Job Responsibilities:
• Develops tailored educational resources and training materials designed for specific clinical specialties and user roles, collaborating closely with customers to enhance proficiency and maximize the value derived from Philips' clinical solutions.
• Adapts Philips' array of clinical applications to diverse healthcare settings, ensuring tailored configurations that optimize functionality and usability according to specific clinical requirements, working under general supervision.
• Analyzes intricate clinical workflows and operational procedures with meticulous detail, conducting thorough assessments to pinpoint inefficiencies and opportunities for enhancing the application's impact on patient care and operational efficiency.
• Applies advanced clinical and technical knowledge to provide authoritative guidance and support, facilitating seamless integration and effective utilization of Philips' solutions across various healthcare environments.
• Assesses complex customer needs through in-depth consultations and detailed needs analysis, developing customized implementation strategies that align closely with clinical goals and organizational objectives.
• Communicates technical and clinical concepts with clarity and precision to diverse audiences, delivering comprehensive training sessions, demonstrations, and presentations that effectively showcase the capabilities and benefits of Philips' products and services.
• Completes thorough documentation and detailed reports related to application implementations and support activities, ensuring transparency and accountability in project management and outcomes.
• Complies meticulously with project timelines and milestones, orchestrating flawless execution of implementation plans and delivering on commitments to uphold customer satisfaction and operational excellence.
• Documents all customer interactions and support activities comprehensively within CRM systems, leveraging analytical insights to drive continuous improvement initiatives and elevate overall customer satisfaction levels.
Minimum required Education:
Bachelor's Degree in Medical Imaging Or Imaging and Nuclear Medicine is a must.
Preferred Skills:
• Sales Presentations
• Regulatory Compliance
• Data Analysis & Interpretation
• Sales Acumen
• Clinical & Medical Affairs Know-how
• Stakeholder Management
• Competitor Analysis
• Needs Assessment
• Technical Product Expertise
• Business Acumen
• Customer Satisfaction Techniques
• Feedback Management
• User Training & Support
Top Skills
What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
