AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use to help clients achieve wealth, independence, and purpose.
Position Summary
The Account Operations Team is responsible for handling all client‑directed requests on existing AssetMark accounts. These requests can include anything from an investment change to a withdrawal or a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately, and with the client’s intention top of mind. Specialists ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items. Key performance measures include accuracy, productivity, contact quality, and the ability to work and engage effectively on a team.
Each Specialist is assigned to a primary work group within Account Operations based on proficiency needs, capacity requirements, tenure, and skill. These teams include Money In & Maintenance, Money Out and Move Money. Teams work closely to achieve daily service levels, improve processes, and maintain strong engagement. Specialists should be proactive, eager to learn, and partner with their leaders to continue developing their skills and careers at AssetMark.
Specialists also can become Gold or Platinum certified and may be promoted to Level 2 or Senior Specialist by taking on additional responsibilities and exceeding key performance metrics.
Responsibilities:
Partner closely with teammates, Service, and leadership to ensure client requests are handled with care and accuracy.
Maintain productivity and ensure all requests are completed within assigned service levels.
Adapt and remain flexible based on business and team needs.
Provide timely, complete, knowledgeable, and responsive communication to Advisors regarding requests that are not in good order (NIGO), both verbally and in writing.
Assess and minimize organizational risk.
Work effectively across teams, peers, and other departments.
Required Qualifications:
Bachelor’s degree or experience in the financial or similar professional industry
Strong attention to detail and ability to understand the broader process
High proficiency in operational processing
Outstanding customer focus—consistently providing memorable service and creating loyal promoters
Excellent communication skills: verbal, written, interpersonal, influencing, and negotiation
Strong analytical and decision‑making skills
Results‑oriented with a proven ability to set and achieve aggressive goals
AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use to help clients achieve wealth, independence, and purpose.
The Account Operations Team is responsible for handling all client‑directed requests on existing AssetMark accounts. Requests may include investment changes, withdrawals, or beneficiary updates. The team’s primary goal is to ensure requests are processed timely, accurately, and in alignment with the client’s intent. Key performance measures include accuracy, productivity, contact quality, team engagement, and Advisor NPS (loyalty) survey results.
Teams are composed of associates who focus on specific work types. Work group assignments are based on proficiency, capacity needs, tenure, and skill. Work groups include:
Money In, Money Out, Move Money, Maintenance/Coordinator, and Reports/Audit & Controls.
Money In
This team handles all incoming funds to the firm. Primary work types include checks, wires, one‑time ACH requests, and automatic investment plans. The team works closely to ensure funds are allocated and coded correctly to existing accounts and verifies accounts meet investment minimums for trading. This work is vital to AssetMark’s growth, as incoming assets directly impact firm success.
Money Out
This team handles all outgoing distributions. Primary work types include withdrawals, cash and in‑kind terminations, systematic withdrawals, and RMDs. The team ensures funds are distributed accurately and timely. Associates must have strong knowledge of tax withholding rules, IRS regulations, and trading/settlement timelines. When clients need to distribute funds, it represents a key moment in their relationship with AssetMark.
Move Money
This team manages movement of assets across accounts. Primary work types include investment changes, journals, and divorce/beneficiary claim transfers. This work type is highly volatile and can surge during market shifts or bulk Advisor requests. Requests may range from simple (e.g., Profile 1 → Profile 2 changes) to highly complex (e.g., in‑kind death transfers across multiple accounts). Due to trading implications, accuracy and timeliness are critical.
Maintenance
This team handles all account updates and alerts. Primary work types include beneficiary changes, banking updates, duplicate statement requests, corporate resolution and trust updates, account linking, address changes, and returned mail. A subset of associates handles complex maintenance such as research items, correspondence, and account‑not‑trading alerts. The team ensures accounts are accurate, timely updated, and in good order.
Coordinators
This team focuses on resolving Advisor inquiries through written and verbal communication. They support various outreach campaigns and provide an emotionally connected experience while partnering with Operations teams across multiple work types. Coordinators may specialize in certain areas but must be knowledgeable, flexible, and adaptable as Advisor requests vary throughout the day.
Reports, Audit and Controls
This team manages key reports, controls, and tasks across Service Teams, custodians, and Operations. Primary work includes manual accommodations, Partner Custodian reconciliations, and resolving exceptions for money movement requests (e.g., ACH or wire rejections). They also support outreach campaigns and collaborate with the offshore Audit & Controls team to identify trends, improvements, and procedural updates. This team plays a critical role in handling sensitive and complex requests.
Education & Experience
Entry‑Level / Early Career (Preferred)
Bachelor’s or associate degree
Experience in a fast‑paced case management or high‑touch customer service environment
1–3 years experience in financial services, insurance, or investments
Mid to Advanced Career (Preferred)
Bachelor’s or associate degree
Extensive experience in a fast‑paced case management environment
4+ years financial services, insurance, or investment industry experience
Active FINRA licenses such as SIE, Series 6 or 7, or 65
Location:
Phoenix (hybrid in-office 3 days a week)
Compensation:
Total compensation includes base salary plus a variable incentive compensation target (“VIC”). Compensation is negotiable based on experience and tenure.
Base Salary (Entry–Early Career): $55,000–$65,000
Base Salary (Mid–Advanced Career): $65,000–$70,000
Annual VIC Target: $3,500 (not guaranteed; based on performance and manager discretion)
This reflects the range AssetMark reasonably expects to pay based on job‑related knowledge, skills, education, experience, and work location.
Candidates must be legally authorized to work in the U.S. Visa sponsorship is not available.
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#LI‑Hybrid
Who We Are & What We Offer:
We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
Our Mission
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our Values
Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what’s right, always. Even when it’s hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits
Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life.
Flex Time or Paid Time Off and Sick Time Off
401K – 6% Employer Match
Medical, Dental, Vision – HDHP or PPO
HSA – Employer contribution (HDHP only)
Volunteer Time Off
Career Development / Recognition
Fitness Reimbursement
Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
Skills Required
- Bachelor's degree or equivalent experience in financial or similar professional industry
- Strong attention to detail and ability to understand broader processes
- High proficiency in operational processing
- Outstanding customer focus and ability to deliver memorable service
- Excellent communication skills (verbal, written, interpersonal, influencing, negotiation)
- Strong analytical and decision-making skills
- Results-oriented with proven ability to set and achieve aggressive goals
- 1-3 years experience in financial services, insurance, or investments
- 4+ years experience in financial services, insurance, or investments
- Active FINRA licenses such as SIE, Series 6 or 7, or 65
- Ability to work hybrid in Phoenix (in-office ~3 days/week)
- Legally authorized to work in the U.S.; visa sponsorship not available
AssetMark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AssetMark and has not been reviewed or approved by AssetMark.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with mental health resources, HSAs/FSAs, and a wellness program with fitness reimbursement and incentives. These offerings extend beyond core insurance to support preventive care and overall wellbeing.
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Retirement Support — A 401(k) with company matching and a range of investment options is complemented by performance and recognition bonuses. Together they strengthen long‑term financial security and total rewards.
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Leave & Time Off Breadth — Salaried roles include flexible “unlimited” time off and paid sick time, while all employees receive paid holidays and a paid volunteer day. Additional leaves cover civic duties, military service, and bonding with a new child.
AssetMark Insights
What We Do
AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients. We provide financial advisors with innovative solutions, insightful guidance, and our undivided attention. Our company’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. Whether that’s through compelling technology that facilitates a better client experience, consulting services that ensure an advisor’s business is running at its best, or offering a comprehensive suite of investment solutions.
