ADT Supervisor (3472)

Summary:

The Adult Day Training Supervisor collaborates with the Vocational Services Director and is responsible for planning, organizing, administering, and supervising the activities and functions of the Adult Day Training Department. This position also provides training and supervision to ADT Career Navigator Specialists and Trainers.

Essential Duties and Responsibilities:

• Oversees the day-to-day operations of the Adult Day Training department.
• Carry out supervisory responsibilities per the organization's policies and applicable laws.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
• Ensure staff accurately review documentation to determine each participant’s program eligibility.
• Oversee staff as they provide case management, counseling, crisis intervention, and training services.
• Conduct monthly case staffing to ensure ongoing progress on participants’ case plan goals.
• Engages regularly with program funders to ensure all programming requirements are being met.
• Coordinates meetings with other departments for potential participant advancement to support employment.
• Monitors all program authorizations for billing purposes and ensures that all required monthly reports and program plans are completed.
• Manages records of department services and submits periodic reports on the status of programs.
• Responsible for the submission of training follow-up, satisfaction survey, and compliance requirements
• Comply with the agency’s policy and procedures, Commission on Accreditation of Rehabilitation Facilities, SourceAmerica, and APD/Medwaiver standards. 
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Experience providing ADT services to people with Developmental and Intellectual disabilities.
• Must have the ability to establish and maintain good working relationships with community partners.
• Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
• Must always exercise discretion and confidentiality.
• Must attend required meetings.
• Must have good written and computer skills necessary to perform job duties.
• Must follow all safety procedures and correct safety issues, if possible.
• Must have a valid driver’s license and have access to a reliable vehicle.
• Able to operate a computer and MS Office software, including Word and Excel.
• Ability to work independently with minimal supervision. Responds appropriately to supervision.
• Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
• Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently.  Demonstrate problem-solving skills and pay attention to detail.

Education and Experience: 

• Minimum 6-8 years’ experience in the Human Service field. Minimal 3-5 years of supervisory experience. 
• Bachelor’s Degree from an accredited institution. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
• Experience assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers to employment is highly desired.
• Strong counseling and coaching skills. Excellent interpersonal and written communication skills.
• Previous experience in human resources, human services, or job development is a plus.
• Computer literate. Excellent organization, communication, and interpersonal skills.
• Bilingual (English/Spanish) is highly desirable.

Competencies:                                               

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving: Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotional topics.
• Communication and customer services: Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and getting clarification.
• Mathematical Skills: Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.
• Ethics: Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality.
• Planning and Organizing: Prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Job Commitment: Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
• Professionalism:  Follows all corporate and Occupational Safety and Health Policies and Procedures and responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions.  Follows through on commitments.
• Work Quality: Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.
• Quantity of work: Produces the amount of work assigned by the manager in a timely and efficient manner.
• Attendance and Punctuality: Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
• Teamwork: Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
• Safety and Security: Observe all safety and security procedures; report any safety deficiencies to your immediate supervisor. 
• Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.
• Personal Characteristic: Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.   
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• Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 
• While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, crouch, carry, push, and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.