Ads Technical Support Specialist

We consider businesses our customers on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Customer Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan, buy and do. You’ll work directly with our customers to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better. The work you will do will drive a better user experience for our customers and ensure that Customer Operations is connected to the direction of our growing product. 

What you’ll do:

• Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across Pinterest’s business products suite.
• Handle escalations from outsourced vendors, and contribute to improving their performance.
• Partner with Product Specialists to represent the voice of businesses for APACEMEA customers.
• Perform bug triaging and partner with engineering to resolve customer issues.
• Serve as a subject matter expert on the Pinterest API and all Pinterest API technical implementations.
• Lead the definition, development, and broad-scale adoption of Pinterest API products with key strategic partners.
• On-call weekend and evenings may be required.

What we’re looking for:

• Minimum of 5 years experience working in a support role.
• 3 years of online advertising experience preferably in the measurement/delivery space.
• 3 years experience working with SQL, HTML, CSS, and JavaScript is preferrable. 
• Business-level fluency in Mandarin to support our GCR Sales team and Clients.
• Working knowledge with Google Analytics, MMP’s, Tableau, and Salesforce is preferrable.
• Knowledge of measurement solutions, web analytics, eCommerce data feeds and retail industry.
• Experience with triaging and troubleshooting technical products / platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset.
• Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions.
• Strong communication skills with the ability to comfortably interact with cross-functional partners.
• Ability to thrive in a fast paced, dynamic environment.

Relocation Statement:

•  This position not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• As such, this role will need to be in the office or in front of our customers for in-person collaboration, typically 2 days per week, and therefore needs to be in a commutable distance to our Singapore City based office.

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