Adoption CoE, Senior Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for a dynamic and highly motivated CoE Adoption & Program Manager to support the Account Success Center of Excellence (CoE) Leads, ensuring that all practices and roles are operating consistently. This role will oversee the management of KPIs, align teams on key initiatives, and take ownership of the overall CoE program. A key component of this role will also involve creating customer-facing adoption materials, ensuring that materials are tailored for customer consumption. The ideal candidate will have a strong background in program management, process standardization, stakeholder coordination, and content creation for external audiences. 

The role reports to the Senior Director, Account Success Centers of Excellence.

Key Responsibilities:

• Support CoE Leads in driving consistency and alignment across all practices.

• Develop and implement frameworks and templates to ensure uniformity in processes, tools, methodologies and communication across the CoE.

• Partnering with the CoE Leads to create/revamp customer-facing adoption materials that help drive effective adoption of CoE initiatives, ensuring the content is clear, actionable, and easy for customers to consume.

• Monitor and manage KPIs to track the success and effectiveness of CoE initiatives.

• Facilitate communication, collaboration, and shared goals to ensure alignment across all teams.

• Oversee the CoE program, ensuring initiatives progress according to plan and deliver desired outcomes.

• Track and report key performance metrics to senior leadership, identifying areas for improvement and driving course correction where necessary.

• Facilitate knowledge sharing, training, and the dissemination of best practices to enhance the effectiveness of the CoE.

• Identify risks, dependencies, and roadblocks and proactively develop strategies to mitigate them.

• Lead change management efforts to drive the adoption and sustainment of CoE initiatives within the organization.

• Help deliver internal QBRs by gathering insights from team and creating presentation

Qualifications:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 5+ years of experience in program management, process improvement, or a related discipline.

• Strong understanding of Center of Excellence models and their role in driving business transformation.

• Proven experience in managing multiple projects and leading cross-functional teams.

• Exceptional communication, leadership, and stakeholder management skills.

• Strong analytical skills and the ability to leverage data to make informed decisions.

• Experience creating customer-facing content and adoption materials

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