Role Overview
The Senior Adobe Experience Cloud Administrator is part of the CRM & Marketing Technology team within KION IT and is responsible for the administration, optimization, and integration of Adobe solutions including Marketo Engage, Dynamic Chat, Adobe Experience Manager (AEM), Cvent, and ON24. This role ensures system stability, drives innovation across digital engagement channels, and supports marketing and sales teams through scalable processes and data-driven insights.
You will collaborate closely with functional leaders, business stakeholders, and IT partners to define, implement, and optimize solutions that drive customer engagement in a dynamic, high-growth environment.
The ideal candidate brings strong technical expertise in Adobe MarTech platforms, a proven track record in multi-channel campaign management, and the ability to integrate event and webinar platforms into a cohesive customer journey.We offer:
Core Responsibilities
- Platform Administration & Governance
- Serve as system administrator for Adobe Marketo Engage, Dynamic Chat, and AEM; oversee configuration, design, security, and end-user support.
- Manage integrations between Adobe platforms, Cvent, ON24, Salesforce, and other enterprise systems.
- Establish and enforce change management, release management, and best practices for system maintenance, data integrity, and security.
- Maintain user roles, permissions, and governance frameworks across Adobe Experience Cloud tools.
- Campaign Execution & Optimization
- Design, build, and launch multi-channel marketing programs across Marketo and Dynamic Chat (emails, landing pages, nurtures, webinars, event integrations).
- Support end-to-end webinar and event workflows leveraging Cvent and ON24, including audience segmentation, data sync, and engagement tracking.
- Develop personalization strategies using segmentations, dynamic content, velocity scripting, and behavioral data.
- Implement A/B testing, nurture flows, and advanced reporting to improve performance and ROI.
- Data Management & Insights
- Manage marketing data processes: list imports, segmentation, de-duplication, and hygiene.
- Enable advanced analytics and reporting (e.g., Marketo Revenue Explorer, Cvent/ON24 engagement data, AEM performance dashboards).
- Partner with IT and Business Operations to ensure high-quality data flow across systems, including Salesforce.
- Innovation & Enablement
- Proactively research and recommend new Adobe capabilities and best practices to drive continuous improvement.
- Develop and deliver training, playbooks, and process documentation for end-users.
- Support adoption of new features across Marketo, Dynamic Chat, and AEM.
Qualifications
- Bachelor’s degree or equivalent experience.
- 6+ years of experience with Adobe Marketo Engage, including advanced administration, campaign design, and integrations.
- Experience with Adobe Dynamic Chat, AEM, and at least one major event platform (Cvent or ON24) strongly preferred.
- Marketo Certified Expert (MCE) or Marketo Advanced Administration Certification required.
- Proven experience with multi-channel campaign execution and end-to-end program management.
- Strong understanding of MarTech integrations (Salesforce, Cvent, ON24).
- Ability to translate business needs into scalable Adobe Marketo solutions.
- Strong problem-solving and communication skills with a collaborative, customer-first mindset.
- Experience working in Agile (Scrum/Kanban) environments.
What We Offer
- Competitive compensation and benefits designed to support high performance.
- Opportunities for technical training, Adobe certifications, and leadership development.
- Exposure to a global organization with diverse perspectives and international collaboration.
- Flexible working hours and a modern, hybrid work environment.
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Tasks and Qualifications:None
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What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
