If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
Admissions Guides Graduate Success are responsible for securing, retaining, and maintaining qualified applicants for campus and online undergraduate admission to the University, operating in compliance with state and federal accreditation and institutional policies, to include performing job functions within the parameters of ethical codes of conduct; all of which is done in a shared workflow.
Essential Duties and Responsibilities:
- Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
- Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission
- Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients
- Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines
- Accurately update student records, dialer dispositions, and other vital pieces of the shared workflow
Other Responsibilities:
- Adhere to policies and procedures of Full Sail University
- Maintain strict confidentiality of company and personnel information
- Adhere to company attendance standards
- Perform other duties as assigned
Supervisory Responsibilities:
No
Competencies:
- Excellent verbal and written communication skills
- Ability to relate, understand, and engage prospective students
- Strong attention to detail, organizational skills, and the ability to multi-task in a fast-paced environment are required
- Understand and accurately apply customer service techniques
- Excellent listening and problem-solving skills
- Positive attitude and self-motivated
Education and/or Experience:
Bachelor’s degree preferred, but will look at combination of education and experience
Certificates, Licenses, Registrations:
- N/A
Computer/Equipment Skills:
- Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Environmental Factors/Physical Demands:
Employee must be able to work a minimum of 40 hours per week. Work is performed in an office environment and may include sitting for extended periods of time. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting to thirty (30) pounds. Employee must be able to work a flexible schedule (late nights, weekends, and extended hours) especially during peak enrollment seasons.
Full Sail is an Equal Opportunity Employer.
What We Do
Full Sail University is an award-winning educational leader for those pursuing careers in entertainment, media, arts and technology. Founded in 1979, Full Sail has received accolades throughout its 40+ year history, including most recently:
* One of the 2021 "Top Graduate & Undergraduate Schools to Study Game Design" by The Princeton Review
* One of the 2021 "Top 50 Film Schools" by The Wrap Magazine
* 2019 "School/College of the Year" by the Florida Association of Postsecondary Schools and Colleges
Full Sail is a graduate and undergraduate degree-granting institution offering on-campus and online degree programs in areas related to Art & Design, Business, Film & Television, Games, Media & Communications, Music & Recording, Sports, and Technology. Full Sail alumni have worked on countless award-winning projects with individual recognition including OSCAR®, Emmy®, GRAMMY®, ADDY®, MTV Video Music Award, and Video Game Award honors.
What Makes Full Sail Different?
Our 210+ acre campus is located in Winter Park, FL. From game studios, to venues, to boardrooms and film sets, our classrooms are designed to look and feel like industry production environments – because they are.
Full Sail degrees are built around real-world experience – project-based work in professional environments and on professional software and hardware. Our education is offered at an accelerated pace, which allows students to graduate in about half the time of a traditional bachelor's program. This unique approach helps prepare our students for the entertainment media world they want to join after graduation.
Full Sail’s community consists of 22,000+ students, 2,200+ full-time equivalent employees, 83,565+ graduates, and 600+ educators with academic and professional credentials. Our community is united by the desire to learn through creating.
Connect with us: https://www.fullsail.edu/connect-with-us
Full Sail is accredited by the Accrediting Commission of Career Schools and Colleges.
