The Admissions & Business Operations Supervisor is accountable for managing all aspects of the admissions, in-house transfers, and discharge processes for the Skilled Nursing and Sub‑Acute programs. This role also provides oversight of key business office functions related to admissions, including coordination of payer authorization, contract alignment, census management, and accurate handoffs to billing and finance partners.
As the first point of contact and “face of Providence Mount St. Vincent” for many residents, families, hospitals, and referral partners, the Supervisor ensures a high-quality, concierge-level customer service experience from initial inquiry through admission and transition of care.
To be successful, the Supervisor works collaboratively with hospitals, skilled nursing facilities, referral agencies, discharge planners, social workers, finance/business office teams, and internal interdisciplinary staff to achieve budgeted census levels, support compliant admissions, and ensure a seamless, compassionate admissions experience.
As needed, the Supervisor directs admitting staff to:
- Coordinate timely, accurate, and compliant admission processes
- Provide responsive, professional, and person-centered customer service
- Resolve admission-related concerns and barriers promptly
- Serve as ambassadors of Mount St. Vincent’s mission, values, and home-like philosophy
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Mount St. Vincent and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Highlights of working at Providence Mount St. Vincent:
- Easy commute – we’re across the street from a major bus line & 5 minute from the freeway
- Down-to-earth leadership with high engagement and an open door
- Onsite childcare (baby through preschool) at a 20% discount
- Work with a diverse, multigenerational group of caregivers
- Spend your workdays in a beautiful facility with a gorgeous view
Required Qualifications:
- Bachelor's degree in social/human services, Business, Marketing or Nursing, OR five (5) years of experience may be substituted for the educational requirement.
- 2 years of Two or more years of experience in a marketing and/or sales environment.
- Strong concierge customer service experience.
- 2 years of experience in case management and contract management, along with experience in information systems, billing and analysis.
- Two (2) years experience in long term care, clinical case management and admissions.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Skills Required
- Bachelor's degree in social/human services, Business, Marketing, or Nursing OR five years' experience in lieu of degree
- Two or more years of experience in a marketing and/or sales environment
- Strong concierge-level customer service experience
- Two years of experience in case management, contract management, information systems, billing, and analysis
- Two years' experience in long term care, clinical case management, and admissions
Providence Health & Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Providence Health & Services and has not been reviewed or approved by Providence Health & Services.
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Healthcare Strength — Coverage spans medical, dental, and vision, with robust mental health support including up to 25 free therapy sessions and a well‑being platform. Additional resources like caregiver assistance and plan assistance can bolster access and overall health support depending on location and eligibility.
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Retirement Support — A 401(k) with employer match and an additional discretionary contribution, plus a student‑debt retirement savings match, provide meaningful long‑term savings support. Planning tools and Public Service Loan Forgiveness eligibility further strengthen the financial security package.
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Parental & Family Support — Back‑up child and elder care through Bright Horizons and paid parental leave offer practical support for caregiving needs. Relocation assistance and other family‑oriented resources complement the core benefits where available.
Providence Health & Services Insights
What We Do
At Providence, our strength begins with understanding. We take time to see, hear and value everyone who walks through our doors—patient or caregiver, family support person or volunteer. Working with us means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others.
