Administrator

This role supports the agent onboarding process through background checks, documentation, and administrative coordination. It plays a key role in ensuring operational accuracy and compliance. The successful candidate will gain practical experience in administrative workflows and contribute meaningfully to a well-structured, efficient team environment.

Position Responsibilities:

• Support the agent onboarding process by assisting with background checks, verifying documentation, and tracking onboarding progress.

• Prepare, verify, and organize agent-related records and forms.

• Maintain filing systems (physical and digital) to ensure accurate and accessible records.

• Coordinate with internal teams to follow up on pending documentation, approvals, or compliance requirements.

• Perform data entry and ensure accuracy of information in internal systems.

• Provide general administrative support including printing, scanning, and document handling.

• Handle ad hoc tasks and assignments as delegated by the supervisor or manager.

Required Qualifications:

• Minimum 1 year of administrative experience.

• Proficient in MS Office (Excel, Word, Outlook).

• Proficient in Chinese word processing.

• Good communication skills in English and Chinese.

• Strong attention to detail and ability to manage confidential information.

Preferred Qualifications:

• Familiarity with insurance or agency operations is an advantage.

• Able to work independently and manage time effectively.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].