Contract: Permanent
Office/Hybrid: 40 hours per week (full-time), Monday to Friday, 8.00am to 5.00pm.
Job Profile: Business Support Administrator (Grade 9)
Salary/annum: 32,300.00– 48,460.00 MYR Annual
Reference number: JR100906 - WI Administrator
Closing Date: 31 August 2026
Description of role:
The role is responsible for providing comprehensive administrative and coordination support to the WI Department, ensuring smooth day-to-day operations, effective planning, scheduling, and information flow.
The position supports document preparation and control, including course plans, examination schedules, training records, purchase requests, and internal approvals, while coordinating departmental meetings, recording minutes, and following up on agreed actions.
The role also manages basic resource and logistics arrangements such as room bookings, instructor coordination, and travel arrangements, while working collaboratively across departments to ensure activities are delivered efficiently.
The successful candidate is expected to be proactive in identifying potential gaps, bottlenecks, and risks, escalating issues promptly and suggesting improvements, as well as supporting ad-hoc tasks and projects assigned by Management.
Key responsibilities include:
WI Department Administrator
Act as the primary administrator for WI to support planning, scheduling, and information flow.
Administrative & Document Control Support
Support preparation, tracking, and filing of key documents (course plans, exam schedules, training records, purchase requests, and internal approvals).
Meeting & Action Tracking
Organise departmental meetings, record minutes, and follow up agreed actions for WI Department.
Resource & Logistics Coordination
Coordinate room booking, instructor arrangements, travel, and basic logistics for WI Department activities.
Cross-Department Support & Proactiveness
Proactively identify gaps, bottlenecks, or risks and escalate early with improvement suggestions.
Assist in any ad-hoc task or projects assigned by the Management of the company
Requirements
- Minimum Diploma holder or equivalent in Business Administration, Management, Marketing or a related field.
- Minimum of 3 – 5 years of administrative experience in a similar role.
- Proficiency in office software (e.g. MS Office Suite), Good communication skills in Bahasa Malaysia and English (Written & Spoken).
- Possess excellent interpersonal skills, maturity and flexibility, able to work in a team and independently with minimum supervision.
- Strong organizational, communication, and interpersonal skills
- Familiarity with office equipment and systems. Basic knowledge of marketing principles and tools.
For further details, please follow the Job Description link below:
https://www.twi-global.com/pdfs/careers/JR100906-Job-Description-WI-Administrator.pdf
Travel:
This role may involve local travel within Malaysia and occasional trips.
About us:
TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.
We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.
If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.
Diversity statement:
TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.
Inclusion:
We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.
Disability Confident Scheme:
We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.
Why work for TWI?
At TWI, we take care of our people! Enjoy a competitive salary, at least 18 days of annual leave plus Malaysian public holidays, group hospitalisation and life insurance (GTL), plenty of learning and career growth opportunities, onsite parking, and more perks that make TWI a great place to work!
We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.
Artificial Intelligence:
At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.
As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.
We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.
The diversity of our staff and students makes a positive and important contribution to our continuing success.
TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.
Our six values provide a point of reference for the way we expect our people to operate and behave.
- Inclusion: Valuing the contribution from every individual, creating value for our customers
- Teamwork: Building effective working relationships, we accomplish more together
- Adaptability: Engaging positively with change to meet the needs of the business
- Taking Responsibility: Achieving our objectives and personal development
- Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
- Customer Focus: Building trusting relationships with our customers
Skills Required
- Diploma in Business Administration, Management, Marketing or related field
- 3-5 years administrative experience in a similar role
- Proficiency in office software (e.g. MS Office Suite)
- Good written and spoken communication skills in Bahasa Malaysia and English
- Excellent interpersonal skills, maturity, flexibility; able to work in a team and independently with minimum supervision
- Strong organizational, communication, and interpersonal skills
- Familiarity with office equipment and systems
- Basic knowledge of marketing principles and tools
What We Do
TWI is a global leader in technology engineering providing research and consultancy to its Members. Respected for its expertise, professionalism, impartiality and confidentiality, TWI works with the most influential companies worldwide across all industry sectors. A Member company benefits from TWI's specialist knowledge in structural integrity and corrosion management, materials testing, NDT, failure investigation, welding and joining technologies, materials processing and training.
