Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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“I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs.”
- MICHAEL KORS -
We have an exciting opportunity for a Wholesale Operations Support Administrator
About the Role
We are looking for a hands-on, Wholesale Operations Support Administrator to join our EMEA Wholesale support team at Michael Kors. In this role, you will start by supporting day-to-day order management for a group of customers, working closely with the existing team to ensure smooth operations and a high level of service.
Wholesale Operations Support Administrator is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests and managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
This is an exciting opportunity for someone who enjoys getting into the details, solving problems, and shaping better ways of working using digital tools and a customer-centric mindset.
What You’ll Do
Administer day-to-day activities of customer order management, specifically:
- Oversee customer orders, including order entry, order status, document creation, stock allocation, order release, shipment tracking, sales recognition, and document management.
- Regularly update customers, suppliers and internal stakeholders on order status and any issues.
- Handle customer inquiries, process returns, and resolve customer issues promptly.
- Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Display a customer-centric attitude and maintain strong customer relationships, specifically:
- Monitor and improve customer feedback systems.
- Understand customer expectations and translate the voice of the customer for internal stakeholders.
- Update and maintain presentations used in customer reviews.
- Identify and implement ways to better meet customer needs and provide superior customer service.
Ensure clean and accurate data management and analysis, specifically:
- Integrate customer data from various reporting channels as necessary.
- Produce and maintain reports presenting and analyzing key performance indicators.
- Support the preparation and review of internal and external scorecards.
Drive continuous improvement in wholesale support systems and processes, specifically:
- Monitor systems and processes to identify opportunities for continuous improvement.
Who You Are
Must-Haves:
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
- 1-2 years of experience in order management, customer service, or fulfillment operations.
- Strong analytical and problem-solving skills; detail-oriented and structured.
- Fluent in English; French and or Italian is a plus.
- Motivated to learn, improve, and take ownership over time.
- Interest or exposure to automation and AI-powered process enhancements.
Nice to Have:
- Experience in fashion, luxury, or consumer goods industry.
- Comfortable working with tools such as LRM, customer portals, EDI, and Qlik.
We’d Love to See:
- Collaboration
- Communication
- Drive results
- Entrepreneurial
- Functional skills
MK Perks:
Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer –
- Cross-brand Discount
- Exclusive Employee Sales
- Paid Parental Leave
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Hybrid working (3 days a week in the office)
- Pension Contribution
- Health Insurance and Protection Income offered
To know more about working at Michael Kors, click here!
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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Top Skills
What We Do
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions.
The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.
