Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Job Descriptions - Level 2 Engineer – Windows / Azure AD / O365 / Intune
Role Summary
We are looking for a Level 2 Engineer with strong hands-on experience in Windows administration, Azure Active Directory, Intune, and Microsoft 365 support. The role will be responsible for handling operational support, troubleshooting complex incidents, managing user access and identity services, and ensuring stable and secure end-user computing services.
Key Responsibilities
- Provide Level 2 support for Windows server and desktop environments using Intune
- Manage and troubleshoot Azure AD, hybrid identity, and synchronization issues
- Support Microsoft 365 services including Intune, Exchange Online, Teams, OneDrive, and SharePoint Online
- Handle user provisioning, deprovisioning, group management, and access control
- Investigate and resolve incidents related to authentication, mailbox issues, device compliance, and collaboration tools
- Monitor system health and take proactive action to prevent service disruptions
- Coordinate with Level 1, Level 3, vendors, and cross-functional IT teams for issue resolution
- Support patching, upgrades, system hardening, and compliance activities
- Maintain technical documentation, SOPs, and knowledge base articles
- Participate in on-call support and major incident resolution as needed
Required Skills
- Strong knowledge of Windows administration and troubleshooting
- Hands-on experience with Azure AD, Intune, and hybrid identity environments
- Good experience in Microsoft 365 administration and support
- Understanding of Active Directory, Group Policy, DNS, DHCP, and authentication mechanisms
- Experience with user lifecycle management and access governance
- Familiarity with endpoint and device management concepts
- Good understanding of ITSM processes such as incident, change, and problem management
- Strong troubleshooting, communication, and coordination skills
Preferred Skills
- Experience with Intune, Entra ID, Exchange Online, and PowerShell scripting
- Exposure to security and compliance features within Microsoft 365
- Knowledge of Windows server administration and virtualization environments
- Relevant Microsoft certifications will be an advantage
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field
- Typically, 5 to 6 years of relevant experience in Windows, Intune, Azure AD, and O365 support
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- Strong knowledge of Windows administration and troubleshooting
- Hands-on experience with Azure AD, Intune, and hybrid identity environments
- Microsoft 365 administration and support (Exchange Online, Teams, OneDrive, SharePoint Online)
- Understanding of Active Directory, Group Policy, DNS, DHCP, and authentication mechanisms
- Experience with user lifecycle management and access governance
- Familiarity with endpoint and device management concepts
- Good understanding of ITSM processes (incident, change, problem management)
- Strong troubleshooting, communication, and coordination skills
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5 to 6 years of relevant experience in Windows, Intune, Azure AD, and O365 support
- Experience with Entra ID, Exchange Online, and PowerShell scripting
- Exposure to security and compliance features within Microsoft 365
- Knowledge of Windows server administration and virtualization environments
- Relevant Microsoft certifications
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
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