ERM is a leading global provider of environmental, health, safety, risk, social consulting and sustainability related services to some of the world’s leading organisations. We assist companies in understanding their social and environmental impact. With more than 8,000 people working across 40+ countries and territories from over 140 offices worldwide, ERM is committed to delivering services that are consistent, professional, and of the highest quality, creating lasting value for our clients. As the world's largest specialist sustainability consultancy, ERM partners with leading organisations to address complex sustainability challenges, helping them build resilience, accelerate business transformation, and create sustainable value through practical, innovative solutions
Role Profile:
The Office Administrator Senior Assistant is responsible for ensuring the smooth day-to-day operation of the Thailand office by delivering professional front-of-house services, office administration support, facilities coordination, and local business support activities. The role serves as a key point of contact for employees, visitors, vendors, and service providers, helping maintain a safe, efficient, and well-organized workplace that supports business operations and employee experience.
Working closely with the Thailand leadership team and broader business functions, the role will coordinate office facilities, administrative processes, procurement activities, visitor management, meeting arrangements, and shared services support. Success in this role requires a strong customer-service mindset, excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced consulting environment.
The Administrator Senior Assistant will be responsible for:
- Manage the front desk area to ensure effective receiving and relaying of calls promptly, checking updates & forwarding e-mail: Office e-mail, taking messages and/or forwarding callers to other appropriate personnel, and mail communications both internally and externally to maintain a professional image.
- Schedule and reserve conference rooms. Follow prevailing authorization processes, policies, and practices for all aspects role (e.g. Health and Safety, expenses, expenditure, travel, etc.)
- Meet and greet visitors in a warm, welcoming, and professional manner at all times. When required, guide visitors to sign in/out of the office logbook and issue/collect visitor passes. Brief visitors on Emergency exits.
- Maintaining office cleanliness; including paper waste, common areas, utility rooms, spare desks, and pantry, keeping on top of cleaning contractors to ensure they are providing a high level of service.
- Schedule and coordinate appointments, meetings, and events (both internal and external) as necessary.
- Manage the purchasing of all office supplies, furniture, equipment & printing, and stationery.
- Backup or support any company administration matters/tasks when in need or upon request by Consultants/Partners.
- Support Share service project : Courier hard-copy to client
- Support Share service project : Manual cheque collection, scan, POA (if needed) + arrange bank-in.
- Support Share service project : Tax-filing PND 3, 53, 54 and PP 30 & 36 (VAT Report)
- Bachelor's degree in Business Administration, Office Management, Hospitality Management, Human Resources, or related disciplines.
- 3–5 years of experience in office administration, facilities management, executive support, workplace services, or reception management.
- Experience working in a multinational company, consulting firm, or professional services environment is preferred.
- Strong knowledge of office operations, facilities coordination, procurement processes, and vendor management.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Good command of both Thai and English, with strong written and verbal communication skills.
- Experience coordinating with external vendors, building management, service providers, and government agencies is an advantage.
Discover Life at ERM
Curious about our culture and what makes ERM a great place to grow your career? Explore these resources to learn more about our people, values, and the impact we create:
Talent Brochure: TM - Candidate brochure
Life at ERM: Life at ERM
Skills Required
- Bachelor's degree in Business Administration, Office Management, Hospitality Management, Human Resources, or related disciplines.
- 3-5 years of experience in office administration, facilities management, executive support, workplace services, or reception management.
- Experience working in a multinational company, consulting firm, or professional services environment.
- Strong knowledge of office operations, facilities coordination, procurement processes, and vendor management.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
- Good command of both Thai and English, with strong written and verbal communication skills.
- Experience coordinating with external vendors, building management, service providers, and government agencies.
What We Do
Sustainability is our business. As the world’s largest specialist sustainability consultancy, ERM partners with clients to operationalize sustainability at pace and scale, deploying a unique combination of strategic transformation and technical delivery capabilities. This approach helps clients to accelerate the integration of sustainability at every level of their business. With more than 50 years of experience, ERM’s diverse team of 8000+ experts in 40 countries and territories helps clients create innovative solutions to their sustainability challenges, unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations
