Administrator/Receptionist

Job Description:

Administrator/Receptionist

Bupa Health Centre, Queens Road, Brighton, BN1 3XB

Permanent Contract

Full time, Monday to Friday

Competitive salary, plus fantastic benefits

Role Overview

As a Bupa Clinics Administrator, you'll play a vital role in ensuring smooth operations within the clinic. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable.  You will thrive on delivering exceptional customer service, even under challenging circumstances.

What you’ll do:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible.

• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients.

• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes.

• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes.

• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required.

What you’ll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist.

• Experience working as a receptionist would be preferred, but not essential.

• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease.

• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift.

• Excellent attention to detail and  understanding of the various Microsoft office packages.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Benefits:

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

 As an Administrator you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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