Riviera Dining Group is hiring a full-time, on-site IT Systems Administrator to lead network administration, Microsoft 365 administration, and end-user technical support across our restaurant and hospitality venues. This is an active, mobile, hands-on position — expect to be on your feet, on ladders, in server closets, and on the restaurant floor during service. If you're looking for a remote or desk-bound systems administrator role, this isn't it.
Key ResponsibilitiesNetwork Infrastructure & Cisco Meraki Administration
- Manage and maintain Cisco Meraki networking hardware — switches, routers, firewalls, and wireless access points — across multiple physical locations
- Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site
- Physically install, rack, cable, and replace network hardware in venue IDF/server closets
Microsoft 365 & SharePoint Administration
- Administer Office 365 / Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive
- Build and maintain SharePoint Online sites for internal documentation and collaboration
Help Desk & End-User Support
- Serve as primary point of contact for internal IT support tickets through a modern ticketing system
- Troubleshoot hardware, software, network, and Toast POS issues for team members — including in-person support during active service hours
- Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control
Salesforce & Application Management
- Manage user roles, permissions, and integrations within Slack
- Partner with stakeholders to ensure Salesforce supports business processes effectively
IT Security & Compliance
- Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control
- Ensure compliance with relevant standards and internal policies
Vendor & IT Asset Management
- Manage third-party vendor relationships for software licensing, hardware procurement, and IT services
- Track and maintain hardware and software IT asset inventories
- Bachelor's degree in Computer Science or Information Technology preferred
- 5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role
- Strong hands-on experience with Cisco Meraki networking equipment
- Proficiency with Microsoft 365 admin center and SharePoint Online
- Working knowledge of Slack administration
- Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
- Ability to work independently, prioritize competing requests, and respond under time pressure
This is not a sedentary position. The IT Systems Administrator role requires:
- Regular travel between venue locations throughout the workday
- Standing, walking, bending, kneeling, and crouching for extended periods
- Climbing ladders and working in confined spaces (server closets, above-ceiling cable runs, under-counter POS installations)
- Lifting and carrying equipment up to 50 lbs
- Availability for evenings, weekends, and holidays as business needs require, including support during active restaurant service
- Working in a fast-paced restaurant environment with varying noise levels and temperatures
- This is not an exhaustive list of responsibilities.
DESIRED SKILLS:
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to document processes clearly and thoroughly.
- Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.
Physical Demands And Work Environment:
- General office assignments (typing), which lends itself to repetitive motion.
- Sitting in a stationary position for several hours within the day.
- Must be able to lift up to 50lbs
Skills Required
- 5+ years of IT support and systems administration experience
- 2+ years in a lead or managerial role
- Strong hands-on experience with Cisco Meraki networking equipment
- Proficiency with Microsoft 365 admin center, Exchange Online, Teams, and OneDrive
- Proficiency with SharePoint Online
- Working knowledge of Slack administration
- Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
- Ability to work independently, prioritize competing requests, and respond under time pressure
- Availability for evenings, weekends, and holidays as business needs require
- Ability to lift up to 50 lbs, climb ladders, and work in confined spaces
- Bachelor's degree in Computer Science or Information Technology
- Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator
What We Do
Luxury Hospitality Group @milagroup_miami @avamediterraegean @mm_membersclub @milaomakase @casa_neos @claudierestaurant Great Place To Work Certified RDG Overview: MILA restaurant (part of RDG) opened in Miami Beach, FL, in January 2020. MILA is a restaurant, rooftop lounge, and mixology bar aiming to transport guests on a culinary journey of flavorful MediterrAsian cuisine. Balancing genuine hospitality, fine dining, and refined nightlife, MILA has quickly established itself as the go-to destination in the upscale Miami social scene. D R E A M I T MILA has grown above and beyond our expectations in its first two years despite facing significant pandemic-related restrictions, and ranked #5 of The Restaurant Business Top 100 ranking. Following the success of the original restaurant, RDG plans to expand to new concepts and locations, focusing initially on the Florida market. It has shown the quickest development rates and is anticipating some of the best economic growth worldwide. B U I L D I T Through its elevated brand portfolio, and its exclusive membership, RDG aims to create a full network of venues and experiences offering a unique lifestyle to its guests and members in Florida and to become one of the leaders of the luxury restaurant industry in the U.S. G R O W I T RDG is now actively exploring other national markets such as New York City, Los Angeles and Las Vegas, as well as further afield in London, Dubai and Mexico City for potential expansion opportunities.
