Administrator - Implementation

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Receive inquiries from internal customers and coordinates with internal departments to resolve in a timely manner.
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems.
• Receive inquiries from internal customers and coordinates resolution efforts with Holman departments and close the loop with the customer.
• Execute client setups and contractual changes in multiple proprietary systems.
• Execute full audit of new client setups, contractual fee changes and program enrollments.
• Communicate contractual changes to all stakeholders (financial parameters / cancellations)
• Process and validate bulk inventory additions or updates for new and existing clients.
• Monitor the addition and deletion of vehicles to programs and corresponding fees.
• Maintain client parameters for vehicle coding in Holman databases.
• Review daily qualification and reject reports and promptly address corrective measures.
• Manage client specific parameters within proprietary systems (EVOS / Insights)
• Collaborate with North American IT teams to address programming requirements and troubleshoot system issues as required.
• Collaborate with various business units to effectively communicate a clear understanding of
• products, product delivery and services
• Utilization of multiple Holman’s proprietary systems to manage all day-to-day responsibilities (primarily GDT, FleetTrak, Insights, Monday.com)
• Provide backup support to other Implementation partners.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• College degree or relevant business experience required.
• Additional education, certifications, or experience are a plus.
• Advanced knowledge of Holman’s GDT system and Insights (including the WEX Millennium screens) are a plus.
• Proficient in other various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint)
• Familiarity with virtual office technology and equipment, including Zoom, Teams, Etc.

Relevant Work Experience:

• 1+ year/s of customer service experience required.

Planning/Organizing/Managerial Knowledge:
 

• Proactive, organized approach to multitasking and prioritization.
• Demonstrates accuracy, thoroughness, and effectiveness in work.
• Effectively manages time and consistently meets deadlines with some guidance from Supervisor/Manager.
• Ability to function well in a high-paced work environment.
• Learns from experience: modifies behavior to be more effective.
• Recognizes one’s owns strengths and opportunities for growth.
• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion.
• Applies basic knowledge of theories, practices and procedures to complete assigned work
• Capable of managing multiple priorities effectively.
• Adjusts quickly to new or changing assignments, processes, and people.
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures.
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.
• Initiative to work independently and multi-task varying client/departmental priorities.
• Works cooperatively with others and treat fellow employees with respect.
• Demonstrates ownership for decisions and situations.
• Displays professionalism and remains composed when faced with challenges
• Decisions are guided by policies, procedures, and business plan; receives moderate guidance and oversight from Supervisor/Manager.

Communicating & Influencing Skills:

• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Provide training presentations in a group setting.
• Excellent communication and active listening.
• Ability to summarize and express information and ideas in a clear and organized manner.
• Responds to non-standard requests; investigates with assistance from others as needed.
• Gathers, clarimanfies , clarifies and applies information to provide timely and effective responses to the needs of both internal and external customers.
• Works independently or with others within own area or department to achieve team goals.
• Identifies and removes barriers to effective teamwork.
• Offers support to other team members; follows through on commitments.
• Applies emotional intelligence in responses and reactions.
• Demonstrates consistency between words and actions.
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view.
• Consistently earns trust, loyalty and respect of others.

#NTSP

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.86 - $33.15 USD per hour.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.