Administrator - Enterprise Applications (Atlassian)

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Administrator - Enterprise Applications, Corporate IT Infrastructure (Remote)

Administrator, Atlassian Applications is a remote position part of the Digital Workplace Services team as a part of Evolent’s Corporate IT Infrastructure department. This position will report to the Lead of Digital Workplace Services. The Administrator position requires strong technical experience focusing on production support of Atlassian data center applications - Jira, Confluence, and Crowd (including all integrations and add-ons).

The Administrator is accountable for implementation, support, administration, and maintenance of Evolent’s Atlassian application tools and the integrations. Including but not limited to handling support tickets, producing reports, managing integrations, facilitating requirements and design sessions with functional users, end user training, and documenting system configurations.

Responsibilities

• Lead and support all administrative functions of Jira, Confluence, and Crowd on Microsoft Azure.
• Provide creative cloud architecture and coding solutions, participate in the entire application life cycle from design to development, testing, deployment, and support of various applications.
• Develop, automate, and deploy standard and custom solutions to functional users.
• Write custom code in Groovy to integrate with other internal and external applications.
• Produce custom reports and perform system health checks.
• Create Jira projects, workflows, permissions, notifications, and custom fields.
• Engage with vendors’ Support teams to resolve application issues on escalated problems.
• Create Confluence spaces, archive, move and purge content as needed.
• Manage upgrades and maintenance of software and integrations, including staging and production launches.
• Maintain and update documentation related to architecture, operations, and support.
• Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs).
• Continue to improve technical expertise by researching and identifying new processes and technological alternatives to resolve problems and implement continuous improvement.
• Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures.
• Provide occasional weekend and after-hours support as needed, as well as on-call coverage for Sev-1 issues.
• Required to work in EST/CST business hours.

Qualifications:Required

• Bachelor's degree in an IT-related field, or equivalent experience

• 2+ years of experience supporting datacenter/server based Atlassian applications Jira, Confluence, and Crowd
• Hands on experience with JQL, SQL, REST APIs, manage SSL certs, Apache Tomcat and JVM tuning.

• Experience working with audit, privacy, and security requirements, including SOX, SOC2, and HIPAA.
• Working knowledge of Agile software development methodology, to include release planning and deployment.

• Experience with change management while leading enterprise adoption of standardized tools and processes
• Outstanding written and verbal communication skills, with the ability to negotiate effectively.
• Ability to build trust and form effective relationships with team members and business stakeholders.
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic.
• Must be very detail-oriented, organized, and able to work independently to support multiple complex projects simultaneously in a fast-paced environment.

Preferred

• Skills preferred: Groovy, PowerShell – or any scripting experience.
• Experience with Azure cloud

• Experience in healthcare IT
• Previous experience with third party on-prem software implementation, administration, and support
• Creative problem-solving skills, with the ability to adapt an approach as needed for each engagement.

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

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Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.