We are seeking a highly organized, detail-oriented, and technologically savvy Administrative/Virtual Assistant to provide administrative support to our team. The successful candidate will be responsible for managing day-to-day tasks, providing exceptional customer service, and ensuring seamless operations.
*Administrative Tasks:*
1. Manage calendars, schedules, and appointments.
2. Coordinate travel arrangements, meetings, and events.
3. Prepare and distribute documents, reports, and presentations.
4. Maintain accurate and up-to-date records and databases.
5. Provide data entry and bookkeeping support.
*Communication:*
1. Respond to emails, phone calls, and messages in a timely and professional manner.
2. Communicate with clients, customers, or stakeholders as needed.
3. Draft and send correspondence, emails, and newsletters.
*Virtual Support:*
1. Manage social media accounts and create content.
2. Monitor and respond to online reviews and comments.
3. Provide online research and data analysis.
4. Manage online calendars and scheduling tools.
*Customer Service:*
1. Provide exceptional customer service via phone, email, or chat.
2. Resolve customer complaints and issues in a timely and professional manner.
3. Offer solutions and recommendations to meet customer needs.
*Technical Skills:*
1. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
2. Experienced with Google Suite (Docs, Sheets, Slides, Gmail).
3. Familiarity with project management tools (Asana, Trello, Basecamp).
4. Knowledge of email marketing platforms (Mailchimp, Constant Contact).
5. Basic web design and development skills.
*Skills:*
1. Excellent communication, organizational, and time management skills.
2. Strong attention to detail and analytical skills.
3. Ability to work independently and as part of a team.
4. Proficient in technology and software applications.
5. Strong customer service and problem-solving skills.
Top Skills
What We Do
frog is a leading global design and strategy consultancy. For more than five decades, frog has collaborated with passionate leaders and visionary entrepreneurs to launch new businesses, win on customer experience and bring bold ideas to life. We help our clients define and implement new business models and strategies to seize market opportunities, build the products and services that their customers love, and strengthen their capabilities and organizations. Applying a focused, interdisciplinary approach, frog helps large organizations, growth-oriented companies and innovative startups make their mark on the world.
