Administrative Triage Generalist

Requisition Number: 2383930
Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Support on Standby Generalist, you will provide nonclinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. You'll work in coordination with clinical triage teams, and other home office support teams. First call resolution of patient concern if applicable by protocols and best practices. As well as ensuring customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with patients, vendors and LHC Staff.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Answer, triage and document inbound/outbound calls following protocols and best practices
• Escalates appropriate requests to leader when a resolution is not identified by user
• Work in conjunction with other Home Office support departments
• Complete accurate and thorough documentation
• Proficient knowledge of technical systems
• Monitors communication systems throughout shift
• Prioritizes incoming tasks according to patient needs
• Meets minimum productivity requirements determined by Director
• Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
• Participates in department staff meetings and educational sessions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Minimum 1 year of similar experience
• Proven excellent customer service and communication skills
• Demonstrated solid computer skills, excellent telephone communication skills, and the ability to type
• Demonstrated solid problem-solving skills and analytic skills
• Ability to work flexible hours and independently

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $23.55 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.