Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.
Our Front Office is currently seeking an outgoing, organized Administrative Office Support specialist who will provide clerical support to all staff and departments as well as provide outstanding customer service to our clients. This visible role with not only present our public face to those who call or visit our office but will provide support for internal projects that would be assigned. The Administrative Office Support role requires common sense, a drive to exceed expectations and an outwardly friendly demeanor. This position will work M-F rotating from 8am to 4pm, 9am to 5pm and two nights a week to work 10am to 6pm. Office is located at 1083 Mentor Ave, Mentor, Ohio 44060.
More specifically, primary duties for this position include:
- Receiving and directing customers in a proper and timely manner.
- Answering, screening, and directing telephone calls according to standards.
- Maintaining and operating all office equipment
- Performing word processing, data entry, and filing according to standards.
- Learning electronic health record in order to check clients in, schedule, take payments, etc.
- Completing assigned work in a timely, accurate and comprehensive manner.
- Distributing documents, mail and faxes.
- Monitoring and coordinating records, program and intake materials and schedules based on responsibilities of specific role.
- Completing tasks and projects simultaneously with greeting the public.
- Meeting with new clients to review appropriate forms and obtain signatures.
Primary Requirements for this role:
Education:
• High school diploma or equivalent (required)
• Associate’s Degree (preferred)
Experience:
• Minimum of two (2) years of general office experience
• Minimum of two (2) years of general machine office machines experience, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Licensure/Certification:
• BLS/CPR/First Aid (as applicable, company provided)
Physical Requirements and Work Environment:
• Drug Screen, TB Test, Background check (required)
• Proficient use of personal computer software and Windows operating environment (Word, Excel, Office 365)
.
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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What We Do
Crossroads Health provides the industry's MOST comprehensive credit balance solution. We partner only with you, the healthcare provider. We are not owned by nor affiliated with any health insurance company. We are your advocate and partner. Our sole purpose is to resolve ALL credits in your revenue cycle regardless of the source. We will ensure you are compliant with all regulation and you are only refunding what is truly due back to patients, payers and the government.
