Administrative Support Manager

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Director of Administration. The Administrative Support Manager will be responsible for providing lawyers, clients and other legal personnel with highly skilled client-service focused support by managing the administrative support staff and related functions in an efficient and cost-effective manner. 

This position will reside in our Boston office with a hybrid in-office/remote working schedule.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

• Develops and implements staffing plans; manages administrative support assignments

• Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office

• Maintains master administrative support schedule; manages daily desk coverage and overflow requirements to ensure effective delivery of services and utilization of staff.  Ensures adequate evening and weekend coverage

• Leads in the use of the Project Management Software (BigHand) to effectively manage and oversee the timely completion of assignments within the Legal Administrative Support Teams

• Conduct regular one-on-one meetings with members of the Boston administrative support team and related functions.

• Conduct administrative support team meetings, prepare agenda, follow up on any action points and update the Director of Administration on any new initiatives and key areas

• Reviews and approves administrative support vacation requests to ensure adequate coverage

• Ensures administrative support staff have the training and information necessary to support their assignments

• Engages temporary staff as needed; processes and approves related invoices; monitors expenses

• Monitors administrative support ratios; in partnership with Director of Administration, works to ensure compliance with Firm’s ratio targets

• Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects as requested

• Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of administrative support staff

• Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved

• Collaborate with the Director of Administration to facilitate the design, development and implementation of various office and firm-wide initiatives.

• In coordination with the DOA, assist office and committee leaders with coordination and execution of Boston office social and charitable events, practice group meetings, partners meetings, etc.

• In collaboration with the DOA, Attorney Recruiting and local HR, supports the onboarding, orientation, and integration for all new hires

• Leads by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level

• Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments

• Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations

EDUCATION AND EXPERIENCE:

• Bachelor’s degree (B. A.) from a four-year college or university, and seven (7) years of progressively responsible, directly related experience in a leadership role with at least three years in a supervisory role or equivalent combination of education and experience

• Excellent written and oral communications skills

• Ability to work comfortably in a matrix organization

• Ability to deal positively with adversity and difficult situations

• Strong leadership and management skills

• Strong analytical skills

• Proficiency with technology required for the job

• Strong interpersonal skills

• Planning/organizational skills

• Effective listening skills and problem-solving skills

• Ability to adapt to change and balance competing demands

• Ability to read, analyze and interpret general business documents; ability to write reports, business correspondence and procedure manuals

• Ability to effectively present information and respond to questions from groups of attorneys, managers, and staff

Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.”

#LI-Hybrid

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [email protected]

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.