The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.
Schedule: Tuesday-Saturday
Shift: 8:30 AM to 5:00 PM
Pay: $16.42 per hour
Essential Job Functions:
- Assemble and audit route paperwork for the next day
- Answer inbound phone calls
- Ability to handle customer issues
- Contact vendors on inbound damage or replacement orders
- Respond to email in a timely manner
- Address pending orders
- File paperwork
- Strong customer service skills required
- Act in a professional and an appropriate manner
- Assist in the processing of inbound delivery teams
- Monitor the delivery routes of the course of your shift
- Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
- Call customers to obtain their feedback regarding their delivery experience
- Assist in the completion of POD packets that are available at the warehouse
- Responsible for the closing reports on a nightly basis
- Works well without direct supervision, professional demeanor, strong communication and customer service skills
- Process daily working orders, respond to Logistics Coordinator their status
- Answer inbound phone calls from customers and delivery teams
- Print Pull Sheet and Mark Live Daily in warehouse
- Responsible for finding and submitting requested EPODs
- File all documents as needed
- Accountable and reliable
- Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
- Process and prepare freight for shipments/returns to vendors (RTVs)
- Assit with daily warehouse functions as needed
- Update inventory – daily/weekly/monthly as required
- Route monitor and remotely assist delivery and installation teams as needed
- Accurately update orders for billing as needed
- Answer inbound phone calls as needed
- Any other duties and responsibilities as assigned.
Minimum Qualifications
- High school diploma or equivalent, post high school education a plus
- Proficient in Microsoft Office – Word, Excel, etc.
- Prior customer service experience preferred
- Strong written and verbal communication skills
- Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
- Must be able to work evenings and Saturdays
- Pass pre-employment background check
- Maintain professional and safe work environment
- Skills: customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask
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- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
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- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Skills Required
- High school diploma or equivalent
- Post high school education (a plus)
- Proficient in Microsoft Office (Word, Excel, etc.)
- Prior customer service experience
- Strong written and verbal communication skills
- Ability to multitask, be detail oriented, and work in a fast-paced office environment
- Must be able to work evenings and Saturdays (Tuesday-Saturday schedule)
- Pass pre-employment background check
- Maintain professional and safe work environment
- Customer service skills and professional phone skills
- Organizational, time management, documentation, and problem-solving skills
- Ability to handle customer issues, resolve conflict, and listen effectively
- Ability to update inventory, process orders/returns, and assist warehouse functions
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
