Administrative Support Coordinator – Fixed Term Contract 12 Months
Exeter/Hybrid
Closing Date 25th April 2025
The Opportunity
We are looking for an Administrative Support Coordinator to work as part of a small team to operate and support a range of ordering and dispatch tasks within Landmark. The team manages errored orders for environmental reports from house conveyancers, all ordered and delivered online. The role is responsible for managing multiple tasks with varying applications in a customer-focussed environment. The role integrates closely with Landmark’s operations and customer service functions focusing on efficiency, order fulfilment and dispatch effectiveness. The role will predominantly be working from home and part time could be considered, however the team does need to provide cover across the working week.
The role will involve:
• Supporting the smooth functioning of the production systems, order placement, fulfilment and dispatch platforms/services
• Monitoring production systems and ensuring a speedy resolution of any production issues
• Attending to customer order processing issues and queries (alongside the customer services and sales channels)
• Identifying repeating incidents and escalate.
• Assisting with ensuring that all production and order fulfilment documentation is kept up-to-date and to agreed standards.
• Support customer order processing activities.
• Provide support and testing capabilities to the development and product functions as required
About You
As the Administrative Support Coordinator you will be a keen problem solver with previous customer service experience. You will be analytical with a can-do attitude. You will need to be able to prioritise tasks and be proactive in your approach.
You will also have:
• GCSEs in Maths & English, or similar
• Experience in a data entry, or office based customer support role
• Ability to explain ordering issues to customers
• PC literate
• Excellent attention to detail
• Aptitude for working with maps
• ITIL v2 or v3 training/exposure would be useful
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What We Do
Landmark Information, part of the Daily Mail General Trust, is the UK’s leading provider of land and property search information, including digital mapping, environmental risk reports and sophisticated property management tools to all property professionals such as Architects, Surveyors, Lenders, Environmental Consultants and Estate Agents. Giving access to the largest repository of professional mapping and data in the UK – including, small and large scale digital mapping and data, GIS, historical maps, aerial photography and site intelligence reports, together with high-quality environmental risk and planning information. our focus on quality data enables us to provide unrivalled expertise and solutions that create peace of mind for our customers. We work closely with industry leaders including Ordnance Survey, the Environment Agency, the Coal Authority and the British Geological Survey which enables Landmark to offer the most accurate data and information which has established Landmark as one of the largest geographical information databases in Europe.
