The Role
Supervises administrative staff, assigns work, manages customer accounts, service schedules, billing records, and databases. Provides coaching, monitors performance, supports customer inquiries, improves administrative processes, assists with payroll and invoicing, and ensures compliance with company policies, safety procedures, regulations, and quality standards.
Summary Generated by Built In
Description
The Administrative Supervisor will be responsible for overseeing the administrative team and supporting the daily operations of the administrative department within the pool maintenance company.
Responsibilities:
- Supervise and lead a team of administrative staff, ensuring tasks are completed accurately and efficiently.
- Assign and delegate daily tasks, ensuring proper workflow and timely completion.
- Monitor staff performance and provide training, coaching, and support as needed.
- Conduct regular staff meetings to review goals, challenges, and department updates.
- Act as a point of contact for customer inquiries, ensuring issues are addressed promptly and professionally.
- Oversee the creation and management of customer accounts, service schedules, and billing records.
- Ensure high standards of customer service are maintained across all administrative tasks.
- Ensure accurate data entry and maintenance of administrative databases.
- Identify inefficiencies in administrative processes and propose improvements to enhance productivity and streamline operations.
- Collaborate with management to ensure adherence to company policies, safety procedures, and quality standards.
- Assist in the preparation of payroll, invoicing, and other financial reports related to the administrative team.
- Ensure compliance with company policies, industry regulations, and best practices.
Requirements
Qualifications:
- Proven experience in an administrative or supervisory role, preferably in a service industry.
- Strong leadership, organizational, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in office software (Microsoft Office Suite), and familiarity with industry-specific software is a plus.
- Knowledge of pool maintenance and related services is a bonus but not required.
- Strong attention to detail with a focus on accuracy and efficiency.
- Ability to work well in a team and foster a positive and productive work environment."
Skills Required
- Proven experience in an administrative or supervisory role
- Strong leadership, organizational, and time-management skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite
- Familiarity with industry-specific software
- Knowledge of pool maintenance and related services
- Strong attention to detail with a focus on accuracy and efficiency
- Ability to work well in a team and foster a positive, productive work environment
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The Company
What We Do
SPS PoolCare is a leading provider of comprehensive pool cleaning, maintenance, and repair services for residential and commercial customers, recognized as the fastest-growing and largest pool service company in the United States.
