Administrative Specialist - CT & MI region
Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!
What We LOVE: People. Fitness. Teamwork. Fun. Changing Lives.
What You'll DO:
Club Compliance:
- Oversee all paperwork for new memberships and PT services, ensuring paperwork is filled out accurately and in line with membership and PT compliance
- Process all membership and personal training member documents
- Responsible for reporting all Membership and PT Sale discrepancies to club management and Area Director
Customer Service Support:
- Accurately provide Management with all member information necessary to ensure timely resolution to any customer service issues
- Work as the liaison between the club, billing company and customer service department
Key Qualifications:
- Experience in Word and Excel a must
- Working knowledge of business management is required
- Must have the ability to adapt learning to incorporate new technologies
- Effective communication skills: oral & written
- Knowledge of company policies/procedures & willingness to learn
- Ability to work with confidential, sensitive information and maintain discretion
- Strong organization, time management and problem-solving skills are required
- Strong attention to detail and analytical skills are required
- Ability to consistently meet daily, weekly and monthly deadlines
- Demonstrates initiative, a “roll up the sleeves” mentality and ability to work with a sense of urgency
Education & Experience:
- A bachelor's degree or equivalent in business, administration or related field
- 2 years related Administrative or Office Management experience with a demonstrated ability to deliver an exception customer experience
Physical Demands:
This job operates in a health club environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. This position will require sitting at a desk and being on your feet behind the front desk.
Work Environment:
This job operates in a health club environment. This position routinely deals with club employees, members and vendors. This role routinely uses standard office equipment such as computers and phones. This is a high paced environment.
Travel:
The employee may be asked to travel local infrequently to corporate for meetings.
Position type & expected hours of work:
This is a full-time position with general hours of work (40 hours), however, this position frequently requires long hours and some night/weekend work.
What We Offer YOU:
- We will give you a FREE Gym membership for you! Get your workout in during lunch or after shift!
- We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision.
- We work hard to play hard... take your vacation! PTO & Paid Holidays. Vacation days improve overall wellbeing!
- We make sure you plan for your future. Enroll in our 401k.
- We want you to save money! There are discounts on personal training, apparel, shake bar & Edge Kids!
- We want you to grow! Team builders, Leadership and Development training, all opportunities to advance!
- We want you to advance your education! Reimbursed training certifications!
- We protect you with our company paid Life insurance ($25k), and Long-Term Disability (LTD) and Employee Assistance Program (EAP)
- We will give you an awesome culture and fun work environment! Look forward to coming to work each day!
Supervisory Responsibility:
This position has no supervisory responsibilities.
Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.
Skills Required
- Experience in Word and Excel
- Working knowledge of business management
- Ability to adapt learning to incorporate new technologies
- Effective communication skills (oral & written)
- Knowledge of company policies/procedures & willingness to learn
- Ability to work with confidential, sensitive information and maintain discretion
- Strong organization, time management and problem-solving skills
- Strong attention to detail and analytical skills
- Ability to consistently meet daily, weekly and monthly deadlines
- Demonstrates initiative and ability to work with a sense of urgency
- Bachelor's degree or equivalent in business, administration or related field
- 2 years related Administrative or Office Management experience
What We Do
The Edge Fitness Clubs is a Connecticut-based fitness chain and operator located on the East Coast. Its mission is to offer extraordinary fitness facilities, innovative programming, and an energetic, friendly staff to ensure members enjoy their fitness experience. The company specializes in providing fitness equipment, diversified fitness programming, and various in-club services, including personal training and Pilates, to help members achieve their goals.
